At a Glance
- Tasks: Lead a team, troubleshoot complex issues, and provide top-notch customer support.
- Company: Growing engineering business specialising in technical equipment and systems.
- Benefits: Opportunity for career progression, autonomy, and involvement in leadership decisions.
- Other info: Dynamic environment with opportunities to develop a growing support function.
- Why this job: Step into a leadership role while making a real impact in engineering.
- Qualifications: Engineering degree or equivalent, hands-on experience, and strong communication skills.
Lead Technical Support Engineer An exciting opportunity has arisen for a Lead Technical Support Engineer to join a growing engineering business specialising in technical equipment and engineered systems.
This is a great opportunity for an experienced, hands-on engineer looking to take the next step into leadership, combining technical troubleshooting with team development and customer support.
As Lead Technical Support Engineer, you'll lead a small internal engineering team, act as the technical escalation point and help ensure equipment is successfully installed, commissioned and maintained.
Key Responsibilities Lead, coach and develop a small team of internal engineers.
Diagnose and resolve complex electromechanical and equipment-related faults, remotely and on site.
Provide technical support to customers, contractors and field service engineers.
Oversee installation and commissioning activities, including RAMS and method statements.
Identify recurring issues and implement improvements to reduce repeat visits.
Support sales and scheduling teams with technical advice.
Manage technical relationships with overseas manufacturing partners and suppliers.
Support product approvals, warranties and quality improvements.
About You We're looking for a technically strong engineer who enjoys problem-solving and is ready to take on more responsibility.
You'll ideally have
An engineering degree, HNC, HND or equivalent.
Hands-on fault-finding experience with electromechanical, industrial, process or building services equipment.
A good understanding of mechanical, electrical and plumbing systems.
Experience mentoring, coaching or leading other engineers.
Strong communication and customer-facing skills.
A proactive, structured and commercially aware approach.
A full UK driving licence and willingness to travel to sites, Ireland and Europe.
Desirable: Experience with water treatment, filtration, pumps, reverse osmosis, PLC controls, commissioning or RAMS documentation.
What's on Offer? Genuine opportunity to step into a technical leadership position.
Direct involvement with senior leadership and commercial decisions.
A varied, hands-on role with plenty of autonomy.
Opportunity to develop a growing engineering support function.
Long-term career progression as the business expands.
If you're an experienced engineer looking to progress into a Lead Technical Support Engineer position, combining hands-on technical work with team leadership, we'd love to hear from you
Lead Technical Support Engineer employer: Reevr Talent Ltd
Join an innovative technology business in High Wycombe that values its employees through a dynamic work culture and opportunities for international travel. As a Field Service and Installation Engineer, you'll engage with cutting-edge scientific equipment while enjoying a supportive environment that fosters professional growth and technical expertise. With a focus on collaboration and customer satisfaction, this role offers a unique chance to make a meaningful impact in the field of scientific instrumentation.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Technical Support Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Lead Technical Support Engineer role you’re after at Reevr Talent Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Reevr Talent Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Reevr Talent Ltd.
✨Apply Through Company Websites
When you spot a role like Lead Technical Support Engineer at Reevr Talent Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Lead Technical Support Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Lead Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Reevr Talent Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Reevr Talent Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Reevr Talent Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Reevr Talent Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Reevr Talent Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
