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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in the hospitality sector.
- Company: Join a leading client in the vibrant hospitality industry.
- Benefits: Enjoy 25 days holiday, discounts on high street vouchers, and growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving team performance.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
- Other info: Fast-paced environment with opportunities for professional development and cross-department collaboration.
The predicted salary is between 36000 - 60000 £ per year.
This is a newly created role for a leading client in the hospitality sector. The ideal candidate will possess exceptional service delivery, accurate system administration, and smooth operational coordination across key technology platforms.
KEY SKILLS
- Proven experience leading a customer service or administrative operations team.
- Strong organisational and people-development skills with a track record of driving high performance.
- Excellent communication skills, able to handle complex or sensitive queries with diplomacy.
- Confident working across multiple digital systems in a fast-paced environment.
- High attention to detail with a strong commitment to data and content accuracy.
- Ability to analyse issues, spot trends, and lead cross-departmental problem-solving.
- Skilled at managing competing priorities and deadlines.
RESPONSIBILITIES
- Team Leadership & Performance
- Lead and develop a team of 6 administrators with clear expectations and service standards.
- Manage daily workflow across calls, emails, and tickets.
- Deliver regular 1:1s, coaching, performance reviews, and onboarding/training for new staff.
- Communication & Customer Support
- Ensure prompt, professional, and accurate responses to parents, schools, and internal teams.
- Oversee late orders, cancellations, and escalations of complex issues.
- Maintain a consistent customer-first communication standard across all channels.
- Systems & Data Quality Management
- Oversee daily admin of related platforms.
- Ensure accurate creation/distribution of accounts, menu updates, term dates, closures, and schedule changes.
- Collaborate with IT, Schools Liaison, Finance, etc., to resolve process or data issues.
- Maintain system documentation, SOPs, and knowledge bases.
- Lead troubleshooting with tech partners and manage leavers, refunds, and transfers.
- Ensure accurate system builds, menu cycles, recipe codes, and platform synchronisation.
- Cross-Department Collaboration
- Represent the team in meetings with system partners and internal departments.
- Act as liaison between various departments.
- Support new school onboarding with accurate data, menus, and calendars.
- Identify recurring issues and coordinate cross-functional improvements.
- Menu & Calendar Oversight
- Approve menu templates and ensure accuracy across ordering platforms.
- Prepare, verify, and upload annual academic calendars ahead of deadlines.
BENEFITS
- Growth and progression
- 25 days holiday plus BH
- Money off High Street vouchers
Customer Service Manager in Woking employer: Reeta Vickers Recruitment Ltd
Contact Detail:
Reeta Vickers Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the digital systems mentioned in the job description. Being able to discuss your experience with these platforms will give you an edge during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Manager in Woking
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in customer service or administrative roles. We want to see how you've led teams and delivered exceptional service, so don’t hold back on those achievements!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, especially when it comes to your skills and experiences.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills from the job description, like your ability to manage competing priorities or your experience with digital systems. This shows us you’re genuinely interested in the position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Reeta Vickers Recruitment Ltd
✨Know Your Stuff
Make sure you’re familiar with the hospitality sector and the specific challenges it faces. Brush up on customer service best practices and be ready to discuss how you’ve led teams in similar environments. This shows you’re not just a fit for the role, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about times when you’ve delivered performance reviews or coached team members. Highlight your ability to set clear expectations and maintain high service standards, as this is crucial for the role.
✨Communication is Key
Since the role involves handling complex queries, practice articulating your thoughts clearly and diplomatically. Be ready to discuss how you’ve managed sensitive situations in the past, ensuring you convey professionalism and a customer-first mindset.
✨Be Data Savvy
Familiarise yourself with the digital systems mentioned in the job description. Be prepared to discuss how you’ve ensured data accuracy and quality management in previous roles. Showing that you can analyse issues and lead problem-solving efforts will set you apart.
