At a Glance
- Tasks: Support product enquiries and ensure customer satisfaction through effective communication and problem-solving.
- Company: Join Reesink UK, a leader in innovative product support with a focus on teamwork.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and learning about cutting-edge products.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Working on your own initiative and as part of a team you will be expected to ensure the smooth operation of product support enquiries in your area, by working in an efficient manner, achieving customer satisfaction by ensuring the company delivers the service as promised. By providing aftersales/product support to the retail sales team, service centres, dealer network and end-user customers. The management of dealer and service centre after‑sales support activities. Monitoring of product performance, on site reviews and machine set‑up. Liaison with key account customers ensuring that their operations are offered first‑class support, effectively enhancing their perception of the Reesink UK product range. Prime objective is to always approach tasks with education in mind, to learn and to pass on the knowledge gained to others. Constantly raising the standards of all involved with the Reesink UK product range.
Key Responsibilities
- To receive and follow up technical enquiries, from the source.
- Manage the dealer/branch/service centres in such a manner that all after‑sales concerns are efficiently handled and fully resolved.
- Ensure that the dealers/branch and service centres are following and working within the policy and procedures of the brands distributed by Reesink UK.
- Carry out after‑sales meetings with dealers/branch/service centres at least once every quarter using a pre‑advised and agreed agenda.
- Carry out after‑sales reviews at agreed intervals with key account customers using the preprinted form and guidelines.
- Keep accurate records and reports of all visits and corrective action.
- Ensure ‘Product Quality Observation System’ forms are processed and closed promptly.
- Liaise with all departments across Reesink UK and IRE.
- Prepare and carry out dealer and operator training courses.
- Attend shows and exhibitions as required.
- Assist with demonstrations as required.
- Assist production with technical issues.
- Be aware of and understand all technical information, e.g. bulletins, service manuals etc.
- Have a full working knowledge of the product range including options and variances.
- Attend training and service schools as requested, both in the UK and overseas.
- Ensure warranty claims are processed and closed quickly.
- Assist the Account Managers in the promotion and sales of the product where appropriate.
- Carry out Tournament support when required.
- Carry out any duties as requested by the company in accordance with their contract of employment.
- To have a positive and professional manner when representing the company.
- As a company employee you will abide by the company rules and adhere to the Health and Safety policy.
The person
- Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
- Ability to multi‑task.
- Team Player.
Job core competencies
- Customer orientation.
- Integrity.
Product Specialist - Scotland employer: Reesink UK
Reesink UK is an exceptional employer that prioritises employee development and customer satisfaction in the heart of Scotland. With a strong focus on teamwork and continuous learning, employees are encouraged to enhance their skills through training and hands-on experience, all while contributing to a supportive work culture that values integrity and proactive problem-solving. The company offers unique opportunities for growth within the product support sector, ensuring that every team member plays a vital role in delivering first-class service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist - Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Product Specialist - Scotland
Some tips for your application 🫡
Show Your Initiative:When writing your application, make sure to highlight instances where you've taken the initiative in previous roles. We love candidates who can work independently and as part of a team, so share examples that showcase your proactive approach!
Customer Satisfaction is Key:Since this role is all about ensuring customer satisfaction, don’t forget to mention your experience in handling customer enquiries or support. We want to see how you’ve gone above and beyond to deliver first-class service in the past.
Be Detail-Oriented:Accuracy matters! Make sure your application is free from typos and errors. Keeping accurate records and reports is crucial in this role, so showing us that you pay attention to detail right from your application is a great start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Reesink UK
✨Know Your Products Inside Out
Make sure you have a solid understanding of the Reesink UK product range. Familiarise yourself with the technical specifications, common issues, and after-sales support processes. This will not only help you answer questions confidently but also demonstrate your commitment to providing first-class support.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your ability to maintain a positive attitude and ensure customer satisfaction, as this is crucial for the role of a Product Specialist.
✨Be Ready to Discuss Teamwork
Since the role involves working both independently and as part of a team, think of instances where you've collaborated effectively with others. Be prepared to discuss how you can contribute to a team environment while also taking initiative when needed.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to product support and customer satisfaction. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding education and knowledge sharing.
