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For Companies At a Glance
- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about animal care.
- Benefits: Generous leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in pets' lives while developing your career in a rewarding field.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career pathway for growth and development within the company.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at All Creatures and Rees Veterinary Centre.
Location: Warrington – to be based across our two branches
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday – Friday, with shifts between 08:30 – 19:30 and a share in the Saturday 08:30 – 12:30 rota
About All Creatures and Rees Veterinary Centre
Take a look at the practices here:
- All Creatures Veterinary Centre, Warrington | The Vet Collection
- Rees Veterinary Centre, Warrington | The Vet Collection
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
Equal opportunities
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
How to apply
To apply for this position please click the \’Apply Now\’ button below
#J-18808-Ljbffr
Veterinary Receptionist employer: Rees (Warrington)
Contact Detail:
Rees (Warrington) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, check out All Creatures and Rees Veterinary Centre online. Familiarise yourself with their services and values so you can show your passion for pets and how you fit into their team.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Veterinary Receptionist, like handling phone calls or dealing with distressed pet owners. This will help you feel more confident and prepared during the real deal.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've provided excellent customer service in the past. Highlight your empathy and communication skills, as these are key in making clients feel welcome.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you're serious about joining our team at CVS. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your enthusiasm for caring for pets. We want to see that you truly care about making pets a priority.
Tailor Your Experience: Make sure to highlight your previous receptionist experience and any relevant skills. If you've worked in a veterinary setting before, mention it! We’re looking for someone who can handle the day-to-day tasks with ease, so show us how you fit the bill.
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and don’t forget to proofread for any typos. Good communication is key in this role, and we want to see that reflected in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re keen on joining our team at CVS!
How to prepare for a job interview at Rees (Warrington)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, and general care will show your passion for animals and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experience where you’ve provided excellent customer service. Think about how you handled difficult situations or made clients feel welcome, as this role is all about creating a warm atmosphere for pet owners.
✨Practice Empathy and Resilience
Since the job can involve emotional situations, be ready to discuss how you cope with stress and support clients during tough times. Share personal anecdotes that highlight your empathy and ability to stay calm under pressure.
✨Familiarise Yourself with the Role
Review the day-to-day duties listed in the job description. Be prepared to discuss how your previous receptionist experience aligns with these tasks, especially around booking appointments and handling queries, to demonstrate you’re the perfect fit.