Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and manage appointment bookings for patients.
- Company: Reepham and Aylsham Medical Practice, dedicated to patient care.
- Benefits: Flexible hours, supportive team, and the chance to make a difference.
- Other info: Transport between sites is required; experience in a medical setting is a plus.
- Why this job: Join a caring environment and help over 9,100 patients every day.
- Qualifications: GCSE in English and a passion for patient care.
The predicted salary is between 20000 - 25000 £ per year.
Reepham and Aylsham Medical Practice is looking for a part or full-time Receptionist/Call Handler in Norwich. The successful candidate will provide exceptional customer service to approx. 9,100 patients while maintaining administrative duties.
Experience in a medical setting is desirable but not essential. You will assist patients with inquiries, manage appointment bookings, and use practice IT systems.
Must possess GCSE in English and a strong commitment to patient care. Transport between sites is required.
Dual-Site GP Receptionist & Call Handler in Norwich employer: Reepham and Aylsham Medical Practice
Contact Detail:
Reepham and Aylsham Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual-Site GP Receptionist & Call Handler in Norwich
✨Tip Number 1
Make sure to research Reepham and Aylsham Medical Practice before your interview. Knowing their values and how they serve their patients will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with around 9,100 patients, think of scenarios where you might need to handle inquiries or complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Don’t forget to highlight any relevant experience during your interview, even if it’s not in a medical setting. Skills like managing appointments or using IT systems are transferable and can make a big difference.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of all candidates. Plus, it shows you're tech-savvy, which is a bonus for this role!
We think you need these skills to ace Dual-Site GP Receptionist & Call Handler in Norwich
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can provide exceptional support to our patients, so share specific examples of how you've helped others in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention your interest in working at Reepham and Aylsham Medical Practice and how your skills align with the job description. We love seeing genuine enthusiasm!
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and keep your sentences concise. We appreciate straightforward communication, especially since you'll be handling patient inquiries. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us that you're tech-savvy, which is a bonus for the role!
How to prepare for a job interview at Reepham and Aylsham Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Reepham and Aylsham Medical Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Receptionist/Call Handler, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or resolved a difficult situation. This will demonstrate your commitment to patient care and your ability to handle inquiries effectively.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would manage a busy phone line or deal with an upset patient. Practising your responses can help you feel more confident and articulate during the interview. Don’t forget to prepare questions to ask them too!
✨Highlight Your IT Skills
Since you'll be using practice IT systems, it’s important to highlight any relevant experience you have with similar software. If you don’t have direct experience, mention your willingness to learn and adapt quickly. Being tech-savvy can set you apart from other candidates.