Customer Implementation Manager

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from ReelablesReelables is a pioneer in the smart label space, aiming to change how the world tracks by smart labeling more products and items than ever before. Join our growing team as we scale up our business with hardware manufacturing, software features and an ever growing portfolio of customers.ResponsibilitiesBe on the front lines pre and post sales to ensure our customers have a smooth onboarding experience and receive the expected value with our solutions.Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business valueExecute activities to support success planGuide customers through installations either virtually or by doing them in personConduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of Reelables solutionsDeeply understand Reelables solutions and be able to explain them to businesses of all types – logistics providers, manufacturers, suppliers, warehouse staffCollect feedback to inform further product developmentExperienceExperience in logistics or warehousing2+ years B2B customer-facing work experience with technical productsExperience using and implementing IoT or warehouse automation technologiesStrong priority management and problem-solving skillsTrack record of building trust and communicating effectively with a wide variety of stakeholders: executives, product and engineering leadership, key-decision makers, and day-to-day users of our softwarePassion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environmentDiplomacy, tact, and poise under pressure when working through customer issueSeniority level Mid-Senior levelEmployment type Full-timeJob function Information TechnologyIndustries Transportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Reelables by 2x

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