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- Tasks: Ensure smooth onboarding for customers and guide them through installations.
- Company: Join Reelables, a pioneer in smart labeling technology.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Make a real impact by helping businesses optimise their operations with innovative solutions.
- Qualifications: Experience in logistics and B2B customer-facing roles required.
- Other info: Fast-paced environment with a focus on teamwork and customer success.
The predicted salary is between 36000 - 60000 £ per year.
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Direct message the job poster from Reelables
Reelables is a pioneer in the smart label space, aiming to change how the world tracks by smart labeling more products and items than ever before. Join our growing team as we scale up our business with hardware manufacturing, software features and an ever growing portfolio of customers.
Responsibilities
- Be on the front lines pre and post sales to ensure our customers have a smooth onboarding experience and receive the expected value with our solutions.
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Execute activities to support success plan
- Guide customers through installations either virtually or by doing them in person
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of Reelables solutions
- Deeply understand Reelables solutions and be able to explain them to businesses of all types – logistics providers, manufacturers, suppliers, warehouse staff
- Collect feedback to inform further product development
Experience
- Experience in logistics or warehousing
- 2+ years B2B customer-facing work experience with technical products
- Experience using and implementing IoT or warehouse automation technologies
- Strong priority management and problem-solving skills
- Track record of building trust and communicating effectively with a wide variety of stakeholders: executives, product and engineering leadership, key-decision makers, and day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issue
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Transportation, Logistics, Supply Chain and Storage
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Customer Implementation Manager employer: Reelables
Contact Detail:
Reelables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and tech space, especially those who work at Reelables. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Reelables' products inside out. Dive into their solutions and think about how you can help customers get the most value from them. Show us you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you’ve had to overcome challenges in customer-facing roles. We want to see how you handle pressure and keep things smooth for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Reelables team!
We think you need these skills to ace Customer Implementation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Implementation Manager role. Highlight your experience in logistics and B2B customer-facing roles, and show us how you can bring value to Reelables.
Showcase Your Problem-Solving Skills: We want to see how you've tackled challenges in the past. Use specific examples in your application that demonstrate your strong priority management and problem-solving skills, especially in technical environments.
Communicate Clearly: Effective communication is key! Make sure your written application is clear and concise. We love candidates who can articulate their thoughts well, so don’t hold back on showcasing your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Reelables
✨Know the Product Inside Out
Before your interview, make sure you deeply understand Reelables' solutions. Familiarise yourself with their smart label technology and how it impacts logistics and warehousing. This will help you articulate how you can guide customers through installations and recommend workflow changes effectively.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Prepare examples of how you've successfully managed onboarding experiences or resolved issues in previous roles. This will demonstrate your problem-solving skills and ability to build trust with stakeholders.
✨Showcase Your Communication Skills
Since this role involves interacting with a variety of stakeholders, practice explaining complex technical concepts in simple terms. You might even want to do a mock presentation to a friend or family member to ensure you can communicate clearly and effectively.
✨Demonstrate Your Passion for Innovation
Reelables is all about changing the game in tracking technology. Share your enthusiasm for IoT and warehouse automation technologies during the interview. Discuss any relevant projects or initiatives you've been involved in that showcase your initiative and ability to thrive in fast-paced environments.
