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For Companies At a Glance
- Tasks: Manage client relationships and ensure successful onboarding of recruitment tech solutions.
- Company: Established recruitment software company with a focus on client success.
- Benefits: Competitive salary, unlimited paid time off, and ongoing training.
- Why this job: Join a supportive team and make a real impact in the recruitment tech space.
- Qualifications: Experience in account management or customer success in a SaaS environment.
- Other info: Fully remote role with strong growth opportunities in a dynamic tech business.
The predicted salary is between 36000 - 60000 £ per year.
A well-established recruitment software company is looking for an experienced Account Manager to join their growing team. The business provides Applicant Tracking System (ATS) solutions to help organisations attract, engage, and hire more effectively. Their platform is trusted by some of the UK's best-known brands and evolves continuously through client feedback and agile development. This role is ideal for someone who's client-focused, enjoys building strong relationships, and is confident working remotely. You'll need a solid understanding of recruitment tech and be comfortable managing multiple clients at once.
Key Responsibilities
- Act as the main point of contact for a portfolio of clients, understanding their needs and ensuring a strong working relationship.
- Manage client onboarding and implementation, from requirement gathering and testing to go-live support.
- Handle technical and functional queries, coordinating with internal teams for timely solutions.
- Run regular sprint meetings with clients and the development team to prioritise tasks and track progress.
- Oversee user acceptance testing (UAT) to ensure changes meet agreed requirements.
- Spot opportunities for upselling and promote product add-ons or new features.
- Lead contract renewals and ensure clients are engaged and satisfied.
- Keep accurate client records, meeting notes, and CRM updates.
- Work closely with internal teams across product, development, and support to ensure a seamless client experience.
- Liaise with third-party providers such as job boards, design agencies, or HR systems.
What They’re Looking For
- Essential: Experience as an Account Manager, Customer Success Manager, or Implementation Specialist in a SaaS or ATS environment.
- Strong knowledge of applicant tracking systems or recruitment software.
- Proven track record managing end-to-end client projects including implementation and testing.
- Confident communicator able to work with both technical and non-technical contacts.
- Strong organisation skills and ability to juggle multiple client relationships.
- Familiarity with agile working and sprint planning.
- Comfortable using CRM and project tools like Jira, Salesforce, ChurnZero, and Slack.
- Desirable: Experience in upselling and managing contract renewals.
- Understanding of HR, recruitment workflows, or talent acquisition.
- Background in remote team environments.
What’s on Offer
- Fully remote working (UK only)
- Strong base salary with commission plan and annual bonus potential
- Unlimited paid time off
- Company pension scheme
- Ongoing training and development
- Supportive and collaborative team culture
- Real growth opportunities within a successful tech business
Account Manager in Scotland employer: Reel Recruit
Contact Detail:
Reel Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the recruitment tech space and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of ATS solutions and recruitment workflows. Be ready to discuss how you've successfully managed client relationships in the past, as this will show you're the perfect fit for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Check out our website for openings that match your skills, especially in remote roles where you can shine as an Account Manager.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Account Manager in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in managing client relationships and any relevant recruitment tech knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client success and your understanding of ATS solutions. Let us know why you're the perfect fit for this remote role.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your ability to engage with both technical and non-technical stakeholders. We love seeing examples of how you've built strong relationships in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Reel Recruit
✨Know Your Recruitment Tech
Make sure you brush up on your knowledge of applicant tracking systems and recruitment software. Familiarise yourself with the company's platform and be ready to discuss how it can benefit clients. This will show that you're not just interested in the role, but also in how you can contribute to their success.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight your ability to juggle multiple clients and how you've ensured their satisfaction. This will demonstrate that you have the skills needed to thrive in this Account Manager role.
✨Be Ready for Technical Questions
Since you'll be handling technical queries, expect some questions about troubleshooting and problem-solving. Brush up on common issues clients might face with ATS solutions and think through how you would address them. This will help you come across as a confident communicator who can bridge the gap between technical and non-technical contacts.
✨Understand Agile Methodologies
Familiarise yourself with agile working and sprint planning, as these are key aspects of the role. Be prepared to discuss how you've used these methodologies in previous positions and how they can enhance client interactions. This will show that you're aligned with the company's approach and ready to hit the ground running.
