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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure an amazing cinema experience for all visitors.
- Company: Join a vibrant cinema team in Farnham, where fun meets responsibility.
- Benefits: Enjoy flexible hours, 28 days holiday, and unlimited cinema tickets for you and your loved ones.
- Why this job: Be part of a lively environment and make every movie night unforgettable!
- Qualifications: Customer service experience and a knack for leadership are essential.
- Other info: Must be available for evening shifts and school holidays; great for students!
Overview
We need a Duty Manager to help run and make our Farnham cinema a great place to visit and work!
Duty Managers have a key role as part of a busy cinema. Flexibility and the ability to work as part of a successful team will be required in this role. You will be responsible for supporting the Cinema Manager in the day-to-day running of the cinema. You will be there to lead and guide the Front of House Assistants. A desire to work within a successful team and having a helpful and approachable personality is definitely required for this role. Previous supervisory experience would be a big advantage for this role.
Responsibilities
- Providing friendly and helpful service to customers
- Supervising team members and ensuring key jobs get done
- Supporting the management team in ensuring compliance with company guidelines
- Communicating targets and objectives to the team
- Helping the management to train team members
- Cash management responsibilities
- Driving concession sales
- Maintaining high standards of cleanliness in all public areas of the cinema
- Delivering high standards of presentation and display
- Putting stock out in the concessions areas
- Keeping up to date with knowledge of film releases
- Working as part of a team
- You will need to be available for evening shifts and during all school holiday periods
After initial application, you will be sent Screening Questions, which are used as part of our recruitment process. Without completion of these we will be unable to take your application further.
Qualifications
- Previous customer facing retail management experience is essential for this role.
- Previous supervisory experience would be a big advantage for this role.
Benefits
- Hourly rate of pay
- 28 days holiday per year including bank holidays
- Flexible hours
- Unlimited tickets for you and extra for your family and friends
- Minimum 30 hours per week contracted hours
- Must be available 0900 – 2330 all days, as hours are on a rota basis. You will be expected to do 2-3 close shifts per week finishing around 11pm.
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Duty Manager (Cinema) employer: Reel Cinemas Ltd
Contact Detail:
Reel Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Cinema)
✨Tip Number 1
Get to know the cinema inside out! Familiarise yourself with the layout, the team, and the latest film releases. This way, when you walk in for an interview, you can show off your passion and knowledge about the place.
✨Tip Number 2
Show off your leadership skills! Think of examples from your previous roles where you’ve successfully led a team or handled a tricky situation. We want to see how you can guide our Front of House Assistants and keep everything running smoothly.
✨Tip Number 3
Be ready to chat about customer service! We love candidates who can provide friendly and helpful service. Prepare some stories that highlight your experience in dealing with customers and how you’ve gone the extra mile to make their experience memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, after applying, be sure to complete those Screening Questions promptly so we can move forward with your application.
We think you need these skills to ace Duty Manager (Cinema)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a friendly and approachable vibe to our cinema. Don’t be afraid to show us why you’d be a great fit for our team!
Highlight Relevant Experience: Make sure to mention any previous customer-facing or supervisory experience you have. We’re looking for someone who can lead and guide our Front of House Assistants, so share those experiences that showcase your leadership skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of why you want to join us. Remember, we’re busy too, so make it easy for us to see your strengths!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our cinema there!
How to prepare for a job interview at Reel Cinemas Ltd
✨Know the Cinema Inside Out
Before your interview, make sure you know the cinema's layout, current film releases, and any special events coming up. This shows your enthusiasm for the role and helps you answer questions about how you'd enhance the customer experience.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be supervising team members. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your supervisory experience will give you an edge in the interview.
✨Emphasise Customer Service
This role is all about providing friendly and helpful service. Be ready to discuss how you've handled difficult customer situations in the past and what steps you took to ensure a positive outcome. This will demonstrate your commitment to excellent service.
✨Flexibility is Key
Since the job requires evening shifts and availability during school holidays, be upfront about your flexibility. Discuss your willingness to adapt your schedule and how you manage work-life balance, which is crucial for this role.