At a Glance
- Tasks: Support authors and creative professionals while optimising user experience on our platform.
- Company: Join Reedsy, a vibrant community transforming the publishing industry.
- Benefits: Work remotely, enjoy paid leave, and attend annual team retreats.
- Other info: Perfect for those passionate about books and eager to learn.
- Why this job: Make a real difference in the lives of authors and creatives.
- Qualifications: Strong writing skills and a collaborative spirit are essential.
The predicted salary is between 14000 - 26000 £ per year.
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer. We’ve grown to a community of 5,000,000 authors and transformed the way people write and publish their books. Want to hop on board and help us get to our next destination? Cool, keep reading!
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimise conversion. You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintaining and updating our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback;
- Contributing to maintaining a high NPS (currently at 86!).
Requirements
- Analytical mind;
- You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
- Native-level English speaker;
- Availability to work full-time (at least 35 hours per week) for 6 months;
- Customer support experience is welcomed, but not a necessity.
Bonus Points
- Previous experience working/interest in a marketplace and/or in a creative industry;
- A good dose of ambition, as well as a great sense of humour;
- Fluent in French, Spanish, or German.
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Annual team retreat.
Salary range: £14k – £26k
Customer Happiness Intern - Remote in London employer: Reedsy
Reedsy is an exceptional employer that champions creativity and collaboration, offering a unique opportunity for interns to support a vibrant community of authors and publishing professionals from the comfort of their own homes. With a strong focus on employee growth, Reedsy provides valuable experience in customer support while fostering a fun and inclusive work culture, complete with annual team retreats and generous parental leave. Join us to make a meaningful impact in the publishing industry and help shape the future of storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Intern - Remote in London
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Reedsy for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Happiness Intern - Remote in London
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Reedsy know you’re keen to grow alongside their team.
How to prepare for a job interview at Reedsy
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Reedsy.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
