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- Tasks: Support authors and creative pros while optimising user engagement.
- Company: Join Reedsy, a vibrant marketplace for authors and publishing experts.
- Benefits: Enjoy remote work flexibility and a collaborative team environment.
- Why this job: Be part of a mission to transform the publishing industry and make a real impact.
- Qualifications: 5+ years in customer support with strong writing skills; entrepreneurial mindset preferred.
- Other info: Fluency in multiple languages is a bonus; we value diversity and ambition!
The predicted salary is between 28800 - 43200 £ per year.
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Customer Happiness Manager – Remote Europe, gb
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Client:
Reedsy
Location:
gb, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
bca9c98697d6
Job Views:
3
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Europe-based candidates only
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry\’s best publishing professionals — the likes of Neil Gaiman\’s editor, Nora Roberts\’ book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy\’s features to them;
- Maintaining and update our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback; and
- Contributing to maintaining a high NPS (currently at 86!).
Requirements
Person Specification
- 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
- Great understanding of on-boarding and conversion rate optimization (CRO) techniques
- Entrepreneurial minded
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
- Availability to work every other weekend
Bonus Points
- Previous experience working for a marketplace and/or in a creative industry
- Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
- A good dose of ambition, a willingness to learn, and a great sense of humor
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Customer Happiness Manager - Remote Europe employer: Reedsy
Contact Detail:
Reedsy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Manager - Remote Europe
✨Tip Number 1
Familiarise yourself with Reedsy's platform and the services they offer. Understanding their marketplace and how authors interact with it will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer support experience by preparing specific examples of how you've successfully resolved issues or improved user satisfaction in previous roles. This will highlight your ability to contribute to Reedsy's high NPS.
✨Tip Number 3
Brush up on conversion rate optimisation techniques. Being able to discuss strategies you've implemented in the past can set you apart as a candidate who understands the importance of user engagement.
✨Tip Number 4
Network with current or former employees of Reedsy on platforms like LinkedIn. Gaining insights from them can provide you with valuable information about the company culture and expectations, which you can leverage in your application.
We think you need these skills to ace Customer Happiness Manager - Remote Europe
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Reedsy is looking for in a Customer Happiness Manager. Pay attention to the specific skills and experiences they value, such as customer support experience and knowledge of conversion rate optimisation.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your customer support background, particularly any experience with tools like Intercom or Zendesk, and showcase your writing skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping authors and your understanding of the publishing industry. Use this opportunity to demonstrate your personality and how you can contribute to maintaining a high NPS at Reedsy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Clear and accurate writing is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Reedsy
✨Showcase Your Customer Support Experience
Make sure to highlight your 5+ years of customer support experience during the interview. Be ready to discuss specific tools you've used, like Intercom or Zendesk, and share examples of how you've successfully resolved customer issues.
✨Demonstrate Your Understanding of CRO
Since the role involves optimising conversion rates, be prepared to talk about your knowledge of onboarding processes and conversion rate optimisation techniques. Share any successful strategies you've implemented in the past.
✨Communicate Clearly and Effectively
As strong writing skills are essential for this position, practice articulating your thoughts clearly. You might even want to prepare a brief written response to a common customer query to showcase your writing ability.
✨Emphasise Your Team Spirit
Reedsy values collaboration, so be sure to express your enthusiasm for working in a team environment. Share examples of how you've contributed to team success in previous roles, especially in a creative or marketplace setting.
