At a Glance
- Tasks: Support authors and creative professionals while optimising user experience on our platform.
- Company: Join Reedsy, a vibrant community transforming the publishing industry.
- Benefits: Work remotely, enjoy paid leave, and attend annual team retreats.
- Other info: Flexible hours with opportunities for growth in a creative environment.
- Why this job: Make a real difference in the lives of authors and creatives.
- Qualifications: Strong writing skills, analytical mindset, and team player attitude.
The predicted salary is between 14000 - 26000 £ per year.
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer. We’ve grown to a community of 5,000,000 authors and transformed the way people write and publish their books.
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimise conversion. You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintaining and updating our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback;
- Contributing to maintaining a high NPS (currently at 86!).
Requirements
- Analytical mind;
- You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
- Native-level English speaker;
- Availability to work every other weekend and full-time for 6 months;
- Customer support experience is welcomed, but not a necessity.
Bonus Points
- Previous experience working/interest in a marketplace and/or in a creative industry;
- A good dose of ambition, as well as a great sense of humour;
- Fluent in French, Spanish, or German.
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Annual team retreat.
Salary range: £14k – £26k
Customer Happiness Intern - Remote employer: Reedsy
Reedsy is an exceptional employer that fosters a vibrant remote work culture, allowing you to contribute meaningfully to a community of 5,000,000 authors. With opportunities for personal growth, a supportive team environment, and unique benefits like paid parental leave and annual retreats, Reedsy empowers its employees to thrive while making a significant impact in the creative publishing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Intern - Remote
✨Tip Number 1
Network like a pro! Reach out to people in the publishing industry on LinkedIn or other platforms. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your writing and customer support abilities. This will give you an edge when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by researching Reedsy and its community. Knowing their mission and values will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Happiness Intern - Remote
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping authors shine through. We want to see that you genuinely care about supporting creative professionals and making their publishing journey smoother.
Be Clear and Concise:Make sure your writing is straightforward and easy to understand. We appreciate strong writing skills, so keep your grammar and spelling on point. Remember, clarity is key when communicating with our users!
Tailor Your Application:Don’t just send a generic application! Take the time to highlight your relevant experiences and skills that align with the role. We love seeing how you can contribute to our mission of transforming the way people write and publish books.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Reedsy
✨Know Your Audience
Before the interview, take some time to research Reedsy and its community of authors. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Writing Skills
Since strong writing skills are a must for this position, be prepared to demonstrate your ability. You might be asked to write a brief email or message during the interview. Practise writing clearly and concisely beforehand, and make sure to showcase your perfect grammar and spelling.
✨Be Ready to Discuss Customer Support
Even if you don't have direct customer support experience, think about times when you've helped others or resolved issues. Prepare examples that highlight your problem-solving skills and your ability to communicate effectively, especially in a remote setting.
✨Bring Your Ideas to the Table
Reedsy values user feedback and product suggestions, so come prepared with a few ideas on how they could improve their platform. This shows initiative and that you're already thinking about how to contribute to the team’s success.
