At a Glance
- Tasks: Support the development and improvement of the ServiceNow platform while collaborating with diverse teams.
- Company: Join RX Global, a leader in events and exhibitions, known for innovation and collaboration.
- Benefits: Enjoy flexible working hours, well-being initiatives, and opportunities for professional growth.
- Other info: Experience excellent career growth opportunities in a supportive and inclusive workplace.
- Why this job: Make a real impact on digital services and enhance user experiences in a dynamic environment.
- Qualifications: Familiarity with ServiceNow and strong communication skills are essential; interest in ITSM is a plus.
The predicted salary is between 51750 - 63250 £ per year.
Are you passionate about improving digital services and helping teams deliver value through technology?
Do you enjoy working with stakeholders, analysing requirements, and contributing to the continuous improvement of business-critical platforms?
About our Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events.
Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About the Role
We are looking for a Junior Service Now Product Analyst to support the ongoing development and improvement of the Service Now platform.
This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery.
You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business needs.
Responsibilities
- Support the management of the Service Now product backlog.
- Gather and document business requirements.
- Write and refine user stories and acceptance criteria.
- Coordinate with stakeholders to understand business priorities.
- Assist with sprint planning, reviews, and backlog refinement.
- Monitor incidents, requests, and recurring issues to identify improvement opportunities.
- Help track service KPIs, SLAs, and user adoption.
- Support User Acceptance Testing (UAT) and release activities.
Requirements
- Familiarity with Service Now.
- Good communication and stakeholder engagement skills.
- Strong organisational and analytical abilities.
- Basic understanding of Agile/Scrum.
- Interest in IT Service Management (ITSM).
- Ability to prioritise work and manage multiple tasks.
- Proficiency with Microsoft Office, especially Excel and Power Point.
- Understanding of ITIL principles, experience with Jira, Azure Dev Ops, or similar Agile tools, and exposure to business analysis or service management are beneficial.
- Work in a Way That Works for You
We promote a healthy work/life balance across theorganisation.
We offer an appealing working prospect for our people.
Withnumerouswellbeing initiatives, shared parental leave, studyassistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
RX is a global leader in events and exhibitions, leveragingindustryexpertise, data, and technology to build businesses for individuals, communities, andorganisations.
With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually.
RX is committed to creating an inclusive work environment for all our people.
RX empowers businesses to thrive byleveragingdata-driven insights and digital solutions.
RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
For more information, visit http://www. rxglobal. com .
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
We are committed to providing a fair and accessible hiring process.
If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Software Architect in Richmond employer: Reedexpo
At RX Global, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the events industry. As a Sustainability Project Manager, you will not only lead impactful sustainability initiatives but also benefit from a supportive work culture that prioritises work/life balance, offers flexible working hours, and provides numerous wellbeing initiatives. With a commitment to employee growth and a focus on creating a diverse and inclusive environment, RX Global is dedicated to empowering you to thrive in your career while making a meaningful impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Software Architect in Richmond
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Reedexpo or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Reedexpo.
✨Tap into Online Developer Communities
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Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Reedexpo that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Architect in Richmond
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Reedexpo.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Reedexpo and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Reedexpo
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Reedexpo uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
