At a Glance
- Tasks: Diagnose and repair coffee machines while providing remote support to customers.
- Company: Established business in the thriving commercial coffee industry.
- Benefits: Competitive salary, supportive environment, training, and career progression.
- Other info: Company vehicle provided for site visits and tools included.
- Why this job: Combine hands-on engineering with customer interaction in a dynamic role.
- Qualifications: Experience in electrical or mechanical engineering; strong diagnostic skills required.
The predicted salary is between 30000 - 40000 € per year.
Coffee Workshop Engineer – UK Wide Support Salary: £30,000 – £40,000 DOE Permanent | Full-Time | Workshop-Based with Occasional Travel
I’m currently recruiting on behalf of a well-established business in the commercial coffee industry that’s looking to strengthen its technical support team. They’re seeking a Workshop Engineer to be based primarily at their central site, with occasional travel to customer locations across the UK.
This is a great opportunity for someone who enjoys hands-on technical work, problem-solving, and supporting customers remotely.
The Role
- Diagnosing and repairing coffee machines in a workshop environment
- Providing remote technical support to customers over the phone
- Logging and managing service queries efficiently
- Occasionally travelling to customer sites for installations or complex fixes
- Collaborating with field engineers and customer service teams
What You’ll Need
- Experience in electrical or mechanical engineering (coffee/vending experience is a bonus)
- Strong diagnostic and fault-finding skills
- Confident communicator with excellent phone manner
- Ability to work independently and manage multiple tasks
- Full UK driving licence (for occasional travel)
What’s on Offer
- Salary between £30,000 – £40,000 depending on experience
- Supportive working environment with training provided
- Opportunities for progression within a growing business
- Tools, uniform, and mobile phone provided
- Company vehicle available for site visits
If you\'re a technically minded engineer who enjoys a mix of workshop-based work and remote support, this could be a great fit. All conversations are confidential – feel free to reach out for more details
Workshop Engineer in Stourbridge employer: Reed
Join a well-established leader in the commercial coffee industry, where you will thrive in a supportive and collaborative work environment. With a focus on employee growth, we offer comprehensive training and clear progression paths, alongside competitive salaries and essential tools for your role. Enjoy the unique blend of hands-on technical work and customer interaction, all while being part of a dynamic team that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Engineer in Stourbridge
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your diagnostic and fault-finding abilities. You might get asked to solve a problem on the spot, so being prepared can really set you apart.
✨Tip Number 3
Show off your communication skills! Since you'll be providing remote support, practice explaining technical concepts clearly and confidently. A good phone manner can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Workshop Engineer in Stourbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in electrical or mechanical engineering, especially if you've worked with coffee machines or vending equipment. We want to see how your skills match the role, so don’t be shy about showcasing your diagnostic and fault-finding abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the coffee industry and how your hands-on technical skills make you a perfect fit for the Workshop Engineer role. We love seeing enthusiasm and personality!
Show Off Your Communication Skills:Since you'll be providing remote support, it's crucial to demonstrate your excellent phone manner in your application. Mention any previous experience where you’ve successfully communicated complex information clearly and effectively – we value strong communicators!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Reed
✨Know Your Coffee Machines
Make sure you brush up on your knowledge of coffee machines and their components. Familiarise yourself with common issues and repairs, as well as the brands the company works with. This will show your passion for the role and help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and repaired equipment in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Practice Your Communication Skills
Since the role involves providing remote support, practice explaining technical concepts in simple terms. You might even want to role-play a scenario where you help a customer over the phone. This will help you convey your confidence and clarity during the interview.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so be prepared to discuss how you've worked with others in previous positions. Think about times when you collaborated with field engineers or customer service teams to solve problems. Highlighting your teamwork skills will show that you're a good fit for their supportive environment.
