At a Glance
- Tasks: Manage staffing orders and engage with clients and candidates daily.
- Company: Reed Talent Solutions is a leading recruitment agency focused on employee satisfaction.
- Benefits: Enjoy discounts, free drinks, onsite cafe, and opportunities for development.
- Other info: Flexible working options and a vibrant office culture await you!
- Why this job: Join a dynamic team supporting Royal Mail and make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Reed Talent Solutionsare hiring in?Northampton!
We're looking to recruit Workforce Planning Execuitve to join our?Angard Staffing department and support our ServiceDeliveryTeam!
In this role, you'll engage with clients and candidates, managing staffing orders, taking calls, and orchestrating seamless workforce deployment.
What's a Workforce Planning Executive?
A Workforce Planning Executive is a vital role in our service delivery to a key client, the Royal Mail. You’ll be managing the deployment and engagement of Angard workers at Royal Mail sites across the country, working directly with clients, site managers, and candidates.
You'll be:
Managing our bespoke booking system, JoinedUp
Handling incoming calls and emails from candidates and managers
Supporting managers with utilising systems effectively
Managing shift patterns and rotas as per site requirements
Maintaining positive working relationships with key stakeholders across the client group
What are we looking for?
We’re looking for engaging, customer service professionals who are confident and committed to delivering an outstanding service to our client on a daily basis.
It's also essential that you:
Have demonstrable experience in a customer service environment
Are a strong communicator both over the phone and in writing
Can work effectively as part of a team
Have strong computer literacy skills - particularly with MS Office
What can Reed offer you?
Reed truly is a great place to work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including:
Outstanding opportunities for development and progression
Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities
Long-service sabbaticals
Refer-a-friend scheme
Cycle to work scheme
Electric Vehicle scheme
Free onsite parking
Free hot drinks in the office
An onsite cafe offering more drinks and hot food daily
And much, much more!
If you feel like this could be the role for you, we would love to receive an application! Click 'Apply Now' and our dedicated recruitment team will be in touch.
Workforce Planning Executive in Northampton employer: Reed
Reed Talent Solutions is an exceptional employer located in Northampton, offering a vibrant work culture that prioritises employee well-being and development. As a Workforce Planning Executive, you will benefit from outstanding opportunities for career progression, a comprehensive benefits package, and a supportive team environment that fosters collaboration and innovation. With perks like free onsite parking, an onsite café, and access to exclusive discounts, Reed ensures that your work experience is both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Planning Executive in Northampton
✨Tip Number 1
Familiarise yourself with the Royal Mail's operations and workforce needs. Understanding their specific requirements will help you engage more effectively with clients and candidates during your interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling calls and emails. Practising common scenarios can prepare you for the types of inquiries you might receive from candidates and managers.
✨Tip Number 3
Get comfortable with MS Office, particularly Excel, as you'll likely need to manage shift patterns and rotas. Consider taking a quick online course or tutorial to enhance your skills before applying.
✨Tip Number 4
Network with current or former employees of Reed Talent Solutions or similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Workforce Planning Executive in Northampton
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand what a Workforce Planning Executive does. Familiarise yourself with the responsibilities mentioned in the job description, such as managing staffing orders and maintaining relationships with stakeholders.
Tailor Your CV:Customise your CV to highlight relevant experience in customer service and any specific skills that align with the job requirements, such as strong communication abilities and computer literacy, particularly with MS Office.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences have prepared you for the responsibilities of a Workforce Planning Executive and why you want to work with Reed Talent Solutions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Reed
✨Understand the Role
Make sure you have a clear understanding of what a Workforce Planning Executive does. Familiarise yourself with the responsibilities mentioned in the job description, such as managing staffing orders and engaging with clients and candidates.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to deliver outstanding service.
✨Prepare for Communication Scenarios
As effective communication is key in this role, practice answering common interview questions clearly and confidently. You might also want to prepare for role-play scenarios where you may need to handle calls or emails from candidates or managers.
✨Highlight Your Teamwork Experience
The job involves working closely with site managers and other stakeholders. Be ready to discuss your experience working in teams, how you contribute to team success, and any specific examples of collaboration that led to positive outcomes.
