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- Tasks: Manage gas safety inspections and prepare legal cases for tenancy enforcement.
- Company: Join a local authority in Sheffield dedicated to community housing and support.
- Benefits: Enjoy a competitive salary, hybrid work model, generous holidays, and mileage allowance.
- Why this job: Make a real impact in the community while developing valuable skills in a supportive environment.
- Qualifications: Strong communication skills, empathy, and proficiency in IT; legal document preparation experience is a plus.
- Other info: Interviews start on 29th September 2025; apply with your CV and cover letter!
The predicted salary is between 28114 - 29784 £ per year.
Job Description
- Annual Salary: £33,143 to £37,280
- Location: Sheffield, S4
- Job Type: Full-time, Hybrid
We are seeking a Tenancy Enforcement and Support Officer to join the Housing and Neighbourhood Service within the Repairs Policy and Improvement Team at our client, a local authority in Sheffield. This role is crucial in managing failed entry to properties for cyclical gas safety inspections, ensuring compliance with our Landlord responsibilities, and preparing for potential legal actions.
Day-to-day of the role:
- Work intensively with Neighbourhood Management Teams and various support services across the city to ensure annual gas safety checks are completed.
- Investigate cases and make judgements on whether the Council needs to proceed with legal actions.
- Prepare cases for legal action, including preparing witness statements and legal letters.
- Liaise regularly with our legal services team to ensure cases are resolved successfully and enforcement actions proceed efficiently.
- Use personal vehicle for site visits, with a mileage allowance provided.
Required Skills & Qualifications:
- Well-developed communication skills, both face-to-face and over the telephone.
- High levels of empathy and a passion for delivering excellent customer service.
- Ability to work independently, plan and prioritise workload, and deliver to tight deadlines.
- Competence in producing high-quality information for legal documents.
- Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with internal and external stakeholders.
- Good judgement and decision-making skills, with the ability to escalate matters when necessary.
- Proficient user of Microsoft Excel and excellent IT skills overall.
- A positive, can-do attitude.
Benefits:
- Competitive salary range.
- Hybrid working model, with time split between site visits, office, and remote work.
- Generous holiday entitlement.
- Mileage allowance for travel.
To apply for the Tenancy Enforcement and Support Officer position, please submit your CV and cover letter detailing your relevant experience today! Interviews are expected to commence in the week starting 29th September 2025. We look forward to your application and potentially welcoming you to our team.
Tenancy Enforcement and Support Officer employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Enforcement and Support Officer
✨Tip Number 1
Familiarise yourself with the local housing laws and regulations in Sheffield. Understanding the legal framework surrounding tenancy enforcement will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in tenancy enforcement. Attend local community meetings or workshops to gain insights and make connections that could be beneficial when applying for this position.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to conflict resolution and customer service. Think of examples from your past experiences where you successfully managed difficult situations, as these will be crucial in demonstrating your skills.
✨Tip Number 4
Showcase your IT skills, particularly with Microsoft Excel, by being ready to discuss how you've used technology to improve processes or manage data in previous roles. This will highlight your ability to handle the administrative aspects of the job effectively.
We think you need these skills to ace Tenancy Enforcement and Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to tenancy enforcement, customer service, and legal documentation. Use specific examples that demonstrate your skills in communication, empathy, and decision-making.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the responsibilities outlined in the job description. Mention your ability to work independently and your experience with legal processes.
Showcase Your Skills: Emphasise your proficiency in Microsoft Excel and IT skills in both your CV and cover letter. Provide examples of how you've used these skills in previous roles to manage workloads or produce high-quality information.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Reed
✨Showcase Your Communication Skills
As a Tenancy Enforcement and Support Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively, both face-to-face and over the phone. Consider sharing examples from your past experiences where you successfully resolved conflicts or built relationships.
✨Demonstrate Empathy and Customer Service
This role requires a high level of empathy and a passion for customer service. During the interview, share instances where you've gone above and beyond to support customers or clients, highlighting your understanding of their needs and how you addressed them.
✨Prepare for Legal Case Discussions
Since the role involves preparing cases for legal action, be ready to discuss your understanding of legal processes. Familiarise yourself with basic legal terminology and be prepared to explain how you would approach preparing witness statements or legal letters.
✨Highlight Your IT Proficiency
Being proficient in Microsoft Excel and other IT skills is essential for this position. Bring examples of how you've used technology to improve efficiency or manage data in previous roles. This will show that you're not only capable but also comfortable with the tools required for the job.