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- Tasks: Join our team as a Service Desk Engineer, resolving IT issues and supporting users daily.
- Company: Be part of a prestigious financial services organisation in Edinburgh, known for excellence.
- Benefits: Enjoy a competitive salary, permanent contract, and a flexible 37.5-hour work week.
- Why this job: Make a real impact on user satisfaction while developing your IT skills in a supportive environment.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365; customer service skills are essential.
- Other info: Opportunity for continuous professional development and collaboration with experienced IT professionals.
The predicted salary is between 28000 - 42000 £ per year.
Reed Technology is delighted to be partnering with a prestigious financial services organisation in Edinburgh, currently looking to expand their IT team with the addition of a skilled Service Desk Engineer.
As part of the Service Desk team and reporting to the Infrastructure Operations Manager, you’ll play a key role in ensuring timely and effective resolution of end-user issues and service requests. Your work will directly contribute to maintaining high levels of user satisfaction and operational efficiency across the organisation.
Key Responsibilities:- Provide first and second line support to the IT infrastructure.
- Manage service and change requests, incident resolution, and scheduled IT tasks.
- Install and configure end-user hardware and software in line with infrastructure standards, including applying operating system updates and patches.
- Troubleshoot and resolve issues with desktops, laptops, and other end-user devices.
- Perform IT administration tasks including user account management, group changes, and resource allocation.
- Maintain and update IT documentation and knowledge base.
- Support IT security policies and ensure compliance across the organization.
- Provide out-of-hours support for deployments and upgrades on a rota basis.
- Act as an on-site liaison for third-line support teams, assisting with hands-on tasks.
- Collaborate with team members to share knowledge and improve IT services.
- Stay current with industry trends and pursue continuous professional development.
- Strong knowledge of Windows OS, Microsoft 365 applications and experience supporting Azure AD/Entra ID, Exchange Online, Microsoft Teams, and Intune.
- Proficient in installing and configuring end-user devices and troubleshooting hardware/software issues.
- Familiarity with IT infrastructure technologies such as DNS, DHCP, TCP/IP, and routing.
- Excellent customer service, communication, and problem-solving skills.
- Experience with server and desktop hardware installation and maintenance.
- Knowledge of ITIL or other recognized IT support practices is a plus.
- Microsoft certifications related to M365, Intune, and Azure/Entra ID are highly desirable.
- Team player with a proactive, can-do attitude.
- Strong attention to detail and time management.
- Salary up to £35,000 / annum
- Permanent contract
- 37.5 hour work-week (Monday to Friday), between 7.30am to 6pm (on a rota basis).
Service Desk Engineer employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Microsoft 365, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills and problem-solving abilities in conversations with recruiters or during networking events. Since this role involves direct interaction with end-users, demonstrating your ability to handle issues effectively will set you apart.
✨Tip Number 3
Engage with current employees of the organisation on platforms like LinkedIn. Ask them about their experiences and any tips they might have for someone looking to join the Service Desk team. This can provide valuable insights and help you tailor your approach.
✨Tip Number 4
Stay updated on industry trends and best practices related to IT support and service management. Mentioning recent developments or certifications you've pursued in your discussions can demonstrate your commitment to continuous professional development.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Engineer role. Focus on your knowledge of Windows OS, Microsoft 365 applications, and any experience with Azure AD or ITIL practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've resolved end-user issues in the past and how you can contribute to maintaining high levels of user satisfaction.
Highlight Technical Skills: In your application, emphasise your technical skills, particularly in installing and configuring end-user devices, troubleshooting hardware/software issues, and familiarity with IT infrastructure technologies like DNS and DHCP.
Showcase Soft Skills: Don't forget to mention your soft skills such as communication, problem-solving, and teamwork. These are crucial for a Service Desk Engineer, so provide examples of how you've successfully collaborated with others in previous roles.
How to prepare for a job interview at Reed
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of Windows OS, Microsoft 365 applications, and Azure AD during the interview. Be prepared to discuss specific experiences where you successfully resolved technical issues or managed service requests.
✨Demonstrate Customer Service Excellence
Since this role involves providing support to end-users, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with users and resolved their issues, ensuring high levels of satisfaction.
✨Familiarise Yourself with ITIL Practices
If you have experience with ITIL or other recognised IT support practices, be sure to mention it. Understanding these frameworks can set you apart, so consider discussing how you've applied them in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past situations where you had to troubleshoot hardware or software issues and be ready to explain your thought process and the steps you took to resolve them.
