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For Companies At a Glance
- Tasks: Provide top-notch IT support and training to colleagues in a dynamic environment.
- Company: Join a global service provider with a vibrant culture in York City Centre.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Be the go-to person for IT solutions and make a real difference in your team.
- Qualifications: Experience in IT support and familiarity with key technologies like Active Directory and Office 365.
- Other info: Enjoy a flexible work-life balance with a supportive team atmosphere.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
IT Service Desk Engineer
- Annual Salary: £28,000 – £30,000
- Location: York City Centre / Hybrid (2 days a week onsite, 3 days WFH)
- Job Type: 6 Month Fixed Term Contract (FTC)
Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid working option. You will be the first point of contact for all IT support-related interactions, providing colleagues with the necessary tools and support to excel in their roles.
Day-to-day of the role:
- Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team.
- Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment.
- Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement.
- Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately.
- Maintain and share knowledge of supported products and services.
- Understand the company’s organisation and the customers of the Service Desk.
- Adhere to, promote, and support the company’s Information Security policies.
Required Skills & Qualifications:
- Experience in IT Service Call Management.
- Proficiency in remote service tools.
- Skilled in Active Directory Administration.
- Understanding of TCP/IP, DHCP, and DNS.
- Familiarity with Office 365, Intune, and Endpoint.
- Fundamental desktop and network troubleshooting skills.
Service Desk Analyst - FTC - YORK - 6 months employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - FTC - YORK - 6 months
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially around Active Directory and troubleshooting. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've managed customer interactions effectively. Highlight your ability to communicate clearly and manage expectations – it’s key for a Service Desk Analyst.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Don’t forget to tailor your CV to highlight relevant experience!
We think you need these skills to ace Service Desk Analyst - FTC - YORK - 6 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT service management and any relevant skills like Active Directory or troubleshooting. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: As a Service Desk Analyst, communication is key. In your application, demonstrate your ability to convey technical information clearly and effectively. We’re looking for someone who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Reed
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Active Directory, TCP/IP, and Office 365. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Practice Customer Interaction Scenarios
Since you'll be the first point of contact for IT support, think about common customer service scenarios. Prepare to demonstrate how you would handle difficult situations or manage expectations effectively during the interview.
✨Familiarise Yourself with Service Now
As logging interactions on Service Now is crucial, it’s a good idea to familiarise yourself with this tool if you haven't already. Mentioning your knowledge of ticket management systems can give you an edge.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you ensure clear communication with customers and colleagues. You might even want to share examples of how you've successfully managed customer relationships in the past.