Senior Service Designer DV Cleared

Reed Secure are working with large public sector organisation who are looking to recruit Senior Service Designer with active DV Clearance

• Location: SW6 – Hybrid
• Duration: 6 months with a potential extension
• Pay rate : £600 per day Umbrella

Job Summary

As an experienced Service Designer, you would be expected to work with minimal support but mentor and advise others within the Team. You would also be expected to assist the Lead Service Designer in leading and managing the Service Design function. The role holder will need to collaborate closely with colleagues in Service Transition and work with all other relevant stakeholders to help develop Service Design concepts and ensure successful transition of services. The role holder may also have responsibility to develop Service Design across complex services, and in conjunction with the Service Design & Transition Lead and the Lead Service Designer, help set the direction of Service Design within the Pillar.

Key Tasks

• Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team
• Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
• Line Management responsibilities for the Service Design Team
• Help set the direction so that the Service Design Team designs clear, simple and consistent Services but that achieve the value that Users desire
• Concisely document Design decisions and any associated risks
• Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase
• Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
• Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
• Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively

Experience

• Experience of designing Services to meet user needs
• Have a good understanding of Service Design methods and practice
• Experience of using data and user feedback to design and improve Services
• Experience of turning designs into functioning Services
• A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
• Experience of mentoring and guiding colleagues
• Experience of working within an agile environment
• Knowledge and experience of ITIL 4
• Knowledge and experience of Agile
• Knowledge and experience of Prince and/or other Project Methodologies/frameworks
• A good understanding of IT hardware layers and typical deployment models
• Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
• A high level of written and verbal communication skills

If you have the skillset to be successful and active DV clearance, please apply with your most up to date CV for a review and join us in loving Mondays!