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- Tasks: Lead and mentor the Service Design Team while collaborating on innovative service solutions.
- Company: Join a large public sector organisation dedicated to impactful service design.
- Benefits: Enjoy a hybrid work model with a competitive pay rate of £600 per day.
- Why this job: Be part of a dynamic team shaping user-focused services in an agile environment.
- Qualifications: Must have active DV clearance and experience in service design and mentoring.
- Other info: This role offers a chance to influence service design direction and improve user experiences.
The predicted salary is between 43200 - 72000 £ per year.
Reed Secure are working with a large public sector organisation who are looking to recruit a Senior Service Designer with active DV Clearance.
Location: SW6 - Hybrid
Duration: 6 months with a potential extension
Pay rate: £600 per day Umbrella
Job Summary
As an experienced Service Designer, you would be expected to work with minimal support but mentor and advise others within the Team. You would also be expected to assist the Lead Service Designer in leading and managing the Service Design function. The role holder will need to collaborate closely with colleagues in Service Transition and work with all other relevant stakeholders to help develop Service Design concepts and ensure successful transition of services. The role holder may also have responsibility to develop Service Design across complex services, and in conjunction with the Service Design & Transition Lead and the Lead Service Designer, help set the direction of Service Design within the Pillar.
Key Tasks
- Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team
- Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
- Line Management responsibilities for the Service Design Team
- Help set the direction so that the Service Design Team designs clear, simple and consistent Services but that achieve the value that Users desire
- Concisely document Design decisions and any associated risks
- Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase
- Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
- Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
- Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively
Experience
- Experience of designing Services to meet user needs
- Have a good understanding of Service Design methods and practice
- Experience of using data and user feedback to design and improve Services
- Experience of turning designs into functioning Services
- A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
- Experience of mentoring and guiding colleagues
- Experience of working within an agile environment
- Knowledge and experience of ITIL 4
- Knowledge and experience of Agile
- Knowledge and experience of Prince and/or other Project Methodologies/frameworks
- A good understanding of IT hardware layers and typical deployment models
- Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
- A high level of written and verbal communication skills
If you have the skillset to be successful and active DV clearance, please apply with your most up to date CV for a review and join us in loving Mondays!
Senior Service Designer DV Cleared employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer DV Cleared
✨Tip Number 1
Make sure to highlight your active DV clearance in any conversations or networking opportunities. This is a crucial requirement for the role, and showcasing it early can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with ITIL 4 and Agile methodologies, as these are key components of the role. Being able to discuss how you've applied these frameworks in past projects will demonstrate your expertise and fit for the position.
✨Tip Number 3
Engage with current trends and best practices in Service Design. Being knowledgeable about recent developments can help you contribute valuable insights during interviews and discussions with the team.
✨Tip Number 4
Network with professionals in the public sector and Service Design community. Attend relevant meetups or online forums to connect with others in the field, which could lead to referrals or insider information about the role.
We think you need these skills to ace Senior Service Designer DV Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, mentoring, and collaboration. Emphasise your understanding of ITIL 4 and Agile methodologies, as well as any experience with user research and interaction design.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key tasks and responsibilities mentioned in the job description. Showcase your ability to lead and mentor others, and provide examples of how you've successfully designed services that meet user needs.
Highlight Your DV Clearance: Since active DV clearance is a requirement, make sure to mention it prominently in your application. This will demonstrate that you meet one of the essential criteria for the role right from the start.
Showcase Your Communication Skills: Given the importance of communication in this role, ensure that your application reflects your high level of written and verbal communication skills. Use clear and concise language throughout your CV and cover letter.
How to prepare for a job interview at Reed
✨Showcase Your Mentoring Skills
As a Senior Service Designer, you'll be expected to mentor others. Be prepared to discuss your previous mentoring experiences and how you've guided junior designers or team members in the past.
✨Demonstrate Your Understanding of Service Design
Make sure you can articulate your knowledge of Service Design methods and practices. Prepare examples of how you've used data and user feedback to improve services, as this will be crucial for the role.
✨Highlight Your Agile Experience
Since the role involves working in an agile environment, be ready to discuss your experience with Agile methodologies. Share specific instances where you've successfully implemented Agile practices in your projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities under pressure. Think of examples from your past work where you had to prioritise tasks and make sound decisions quickly.
