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- Tasks: Manage time-critical AOG demands and ensure operational performance with the team.
- Company: Join a leading aviation company focused on delivering exceptional service to airline customers.
- Benefits: Enjoy a competitive salary, shift allowance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and fosters a collaborative culture.
- Qualifications: Previous aviation experience, especially in AOG, and strong decision-making skills required.
- Other info: This role involves night shifts, offering a unique work-life balance.
The predicted salary is between 40000 - 56000 £ per year.
The main purpose of the role will be to fulfil time critical AOG demands from our clients airline customers while working with the Operations Specialist Team Leader and team to ensure the group are delivering operational performance in accordance with contracted targets (KPIs) and obligations.
Person Specification:
- Providing 360 feedback to the Operations Specialist Team Leader where future improvements and changes to procedures will enhance the operation.
- Maintain excellent communication with the customer throughout the life-cycle of an order, informing them of potential alternative solutions as required.
- Pro-actively engage with the allocated department managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
- Identify at an early stage potential problems and risks, evaluate and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions.
- Explore potential market sources for new suppliers that could improve effectiveness, increase profitability or enable the company to embark on a wider range of activities should this be advantageous.
- Establish and maintain a high quality of service to internal and external stakeholders.
- Maintain high standards of customer service, ensuring all interactions with customers are handled promptly and professionally, while encouraging a customer centric culture among the team.
- Oversee and participate in the training and onboarding of new staff, ensuring they are well-integrated into the team and fully understand the operational transactions.
- Foster an environment that values the benefits of business continuity and productivity through continued office presence – interacting with colleagues face-to-face where applicable.
- As business needs dictate, undertake additional duties of a level commensurate with existing responsibility.
Due to this role being solely night working, the candidate will need previous experience in the aviation industry (preferably AOG), preferably dealing with high-pressure customer needs (time sensitive). They will also need the ability to make smart decisions, as management will not be available during their working hours.
Senior Aviation Operations Analyst Nights, 4o4o 7-7 employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Aviation Operations Analyst Nights, 4o4o 7-7
✨Tip Number 1
Familiarise yourself with the specific challenges of AOG (Aircraft on Ground) situations. Understanding the urgency and pressure involved will help you demonstrate your ability to handle high-stress scenarios effectively during interviews.
✨Tip Number 2
Network with professionals in the aviation industry, especially those who have experience in night operations or AOG roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing customer relationships under pressure. Highlight specific examples where you successfully navigated challenges and maintained high standards of service.
✨Tip Number 4
Research the company’s operational performance metrics and KPIs. Being knowledgeable about their goals will allow you to tailor your discussions and show how you can contribute to achieving those targets.
We think you need these skills to ace Senior Aviation Operations Analyst Nights, 4o4o 7-7
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the aviation industry, particularly any roles involving AOG (Aircraft on Ground) situations. Emphasise your ability to work under pressure and your previous night shift experience.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the job requirements. Mention your communication skills and ability to maintain customer satisfaction, as these are crucial for the role.
Showcase Problem-Solving Skills: Provide examples in your application of how you've identified potential problems and developed contingency plans in past roles. This will demonstrate your proactive approach, which is essential for this position.
Highlight Team Collaboration: Discuss your experience working within teams, especially in training and onboarding new staff. This shows your ability to foster a collaborative environment, which is important for maintaining high service standards.
How to prepare for a job interview at Reed
✨Showcase Your Aviation Experience
Make sure to highlight your previous experience in the aviation industry, especially if you've dealt with AOG situations. Be prepared to discuss specific examples where you successfully managed time-sensitive customer needs.
✨Demonstrate Problem-Solving Skills
Since the role requires identifying potential problems early on, come prepared with examples of how you've proactively addressed issues in the past. Discuss your thought process and the outcomes of your actions.
✨Emphasise Communication Abilities
Excellent communication is key in this role. Be ready to explain how you've maintained strong relationships with clients and colleagues, particularly in high-pressure situations. Share instances where your communication skills led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to make decisions without management support. Think of situations where you had to act independently and how you ensured customer satisfaction while adhering to KPIs.
