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- Tasks: Join us as a Sales Coordinator, processing orders and supporting customer satisfaction daily.
- Company: Be part of a leading HVAC company known for quality products and exceptional service.
- Benefits: Enjoy 25 days holiday, corporate perks, and a matched pension contribution.
- Why this job: This role offers growth opportunities in a dynamic environment with a supportive team culture.
- Qualifications: Ideal candidates have HVAC experience or similar roles; NVQ Level 2 is a plus.
- Other info: Flexible hours and community days make this job even more appealing!
The predicted salary is between 28800 - 43200 £ per year.
We are excited to present an excellent opportunity for a Sales Coordinator role based in Stoke-on-Trent. Our client, a leading company in the HVAC industry, is seeking a dedicated and proactive individual to join their team. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service and sales support.
Located in Stoke-on-Trent, our client’s branch is part of a larger network that prides itself on high-quality products and services. The successful candidate will play a crucial role in ensuring the smooth operation of the branch, contributing to the company's growth and success in the region.
Salary: Competitive
Location: Stoke-on-Trent
Hours: Monday – Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 4:00 pm (1-hour unpaid lunch break)
Key Responsibilities:
- Core Values: Adopt, encourage, and enforce the company's core values and principles.
- Order Processing: Accurately process customer orders and enquiries, ensuring complete satisfaction.
- Purchasing: Purchase necessary items from internal and external suppliers in accordance with company guidelines.
- Stock Transfers: Liaise with other branches to manage stock transfers efficiently.
- Customer Communication: Keep customers informed about delivery, shortages, and completions.
- Transport Costs: Quote transport costs accurately and maximise cost recovery.
- Delivery Coordination: Ensure efficient and cost-effective transportation of sales orders.
- Pricing: Collaborate with the Branch Manager and Regional Business Development Manager on pricing quotations.
- Sales Opportunities: Maximise sales opportunities and business development within the area.
- Promotions: Promote company products and services at every opportunity.
- Discount Management: Amend discount changes on the system in accordance with company procedures.
- Stock Levels: Maintain correct stock levels by liaising with the Branch Manager.
- Credit Control: Work with the Credit Control department on customer credit accounts and trade counter cash sales.
- Daily Duties: Complete daily duties such as despatching, filing, and updating records.
- Payment Handling: Handle cash and credit card payments accurately and report them correctly.
Skills & Qualifications:
- Experience within the HVAC industry (ideal)
- Experience in a similar role or environment
- NVQ Level 2 in Business Administration or Customer Service (ideal)
- Industry/product knowledge (ideal)
- EFAW Certificate and Fire Warden training (advantageous but not essential)
- Proficient PC Skills with MS Packages
Benefits:
- 25 Days holiday plus 8-days bank holiday
- Corporate work wear
- Company pension contribution matched at 4%
- Gold Member of the Mental Health Charter
- Online retail discounts & savings including gyms, holidays and food shopping
- Occupational short- and long-term sick pay
- Life Assurance
- Community Days
- Long Service Awards (extra days holiday & voucher)
- Christmas closure
This role offers a fantastic opportunity to join a thriving branch and contribute to its success. If you are a motivated individual with the required skills and experience, we encourage you to apply ASAP and become part of a dynamic team.
Sales Coordinator employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Familiarise yourself with the HVAC industry and its key players. Understanding the products and services offered will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the HVAC field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within the company.
✨Tip Number 3
Prepare to discuss how you can contribute to customer satisfaction and sales support. Think of specific examples from your past experiences that showcase your skills in these areas, as they are crucial for the Sales Coordinator role.
✨Tip Number 4
Research the company's core values and be ready to explain how your personal values align with theirs. This will show that you are not just looking for any job, but are genuinely interested in being part of their team.
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales coordination or the HVAC industry. Emphasise skills that align with the job description, such as customer service and order processing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the HVAC industry. Mention specific examples of how you've contributed to sales success or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and proficiency with MS packages. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed
✨Research the HVAC Industry
Before your interview, take some time to understand the HVAC industry and its trends. Familiarise yourself with common products and services offered by the company, as well as their competitors. This knowledge will help you demonstrate your interest and commitment to the role.
✨Showcase Your Customer Service Skills
As a Sales Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how your proactive approach contributed to customer satisfaction.
✨Prepare for Order Processing Scenarios
Since order processing is a core responsibility, be ready to discuss your experience with managing orders and enquiries. Think of specific situations where you ensured accuracy and efficiency in processing, and be prepared to explain your methods.
✨Demonstrate Team Collaboration
This role requires liaising with various departments and branches. Be prepared to discuss how you have worked effectively within a team in previous roles. Share examples that illustrate your ability to communicate and collaborate with others to achieve common goals.
