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For Companies At a Glance
- Tasks: Join our retail team to provide top-notch customer service and achieve sales targets.
- Company: Work with a prestigious company in Cambridge known for its dynamic retail environment.
- Benefits: Enjoy a competitive salary, performance incentives, and opportunities for professional growth.
- Why this job: Be part of a supportive team culture while enhancing your skills in a vibrant showroom.
- Qualifications: Must have strong customer service skills and a track record of meeting sales targets.
- Other info: Flexible shifts and ongoing training sessions to boost your career.
The predicted salary is between 21000 - 30000 £ per year.
Reed Business Support are working with a prestigious company in Cambridge who are seeking a Senior Sales Consultant to join their dynamic retail team. This role involves working closely with the Showroom Manager to ensure the smooth day-to-day operation of the showroom. The ideal candidate will provide exceptional customer service, achieve sales targets and maintain a professional store environment.
Day-to-day of the role:
- Maintain a presentable and professional appearance and ensure the showroom is clean and well-organised.
- Manage product displays and pricing accurately on the shop floor.
- Handle stock deliveries, store them appropriately and report any discrepancies.
- Act as a relief key holder in the absence of management.
- Stay updated with promotions, set up displays and contribute to team efforts by achieving set results.
- Meet or exceed in-store KPIs/Targets through effective up-selling and cross-selling.
- Provide flexible coverage for staff absences to maintain operational efficiency.
- Adhere to all health and safety guidelines and company procedures.
- Engage in ongoing training sessions and morning briefings to enhance product knowledge.
- Utilise the in-house design system for bathroom planning and design.
- Offer world-class customer service, handle customer complaints, and answer queries both in-store and over the phone.
- Process transactions, including cash and card payments, ensuring financial matters remain confidential.
Required Skills & Qualifications:
- Proven ability to deliver exceptional customer service and handle customer interactions professionally.
- Successful track record in achieving sales targets and KPIs.
- Strong knowledge of store presentation and merchandise handling.
- Commitment to continuous personal and professional development.
- Flexibility to cover shifts and adapt to varying work hours.
- Proficient in using in-house design systems for bathroom layouts.
- Excellent interpersonal skills for engaging customers and team members.
- Experience in stock management and understanding of store security measures.
- Proficient in handling financial transactions securely and confidentially.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- Supportive management and a collaborative team environment.
- Access to in-house training and skills development sessions.
To apply for the Senior Sales Consultant position, please submit your CV detailing your relevant experience and why you are interested in this role.
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant
✨Tip Number 1
Familiarise yourself with the products and services offered by the showroom. Understanding the features and benefits of the items will enable you to engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will highlight your ability to provide exceptional service, which is crucial for this role.
✨Tip Number 3
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and demonstrate your genuine interest in the position.
✨Tip Number 4
Prepare to discuss your experience with sales targets and KPIs. Be ready to share specific examples of how you have met or exceeded these in previous roles, as this will be a key focus during the selection process.
We think you need these skills to ace Retail Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail sales, customer service, and any relevant achievements. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Senior Sales Consultant role. Mention your passion for retail, your commitment to customer satisfaction, and how your skills align with the job requirements.
Showcase Relevant Skills: In your application, emphasise your strong interpersonal skills, flexibility, and experience with stock management. Highlight any familiarity with design systems if applicable, as this is a key part of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed
✨Dress to Impress
Make sure to present yourself in a professional manner. A smart outfit not only shows respect for the interviewers but also reflects your understanding of the retail environment where appearance matters.
✨Know Your Products
Familiarise yourself with the products and services offered by the company. Being able to discuss specific items or promotions during the interview will demonstrate your enthusiasm and preparedness.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully met sales targets in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Engage with Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations. Think about times you've resolved complaints or provided exceptional service, as this role heavily relies on strong interpersonal skills.
