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- Tasks: Lead a team of 6 in delivering top-notch customer service for resales and staircasing.
- Company: Join one of the UK's largest housing associations making a real impact in communities.
- Benefits: Enjoy a hybrid work model with flexibility and a competitive hourly rate of £34.37.
- Why this job: Be part of a dynamic team focused on customer satisfaction and process improvement.
- Qualifications: Experience in conveyancing and shared ownership is essential, along with strong communication skills.
- Other info: This is a 9-month contract with potential for a permanent role.
The predicted salary is between 60000 - 84000 £ per year.
Contract Type: 9-month contract with potential for permanent management position at the end.
Location: Croydon
Job Type: Hybrid (Office in Croydon on Tuesdays and Wednesdays, remote the rest of the week)
Hourly Rate: £34.37ph Umbrella
We are recruiting on behalf of one of the largest housing associations in the UK for a Resales and Staircasing Team Leader to oversee a team of 6 Resales and Staircasing specialists. This role is crucial for leading high-quality, customer-focused services across shared ownership resales and staircasing transactions. The successful candidate will be responsible for the line management of the team, ensuring efficient service delivery, compliance, and excellent customer experience.
Day-to-day of the role:
- Manage and support the Resales and Staircasing team, ensuring a high level of performance and customer satisfaction.
- Monitor team performance against SLAs, KPIs, and customer satisfaction metrics.
- Conduct regular one-on-ones, team meetings, and performance reviews to foster a strong, engaged team culture.
- Ensure team members are well-trained and understand their roles, providing access to coaching and training as needed.
- Act as the first point of escalation for team-related queries, complaints, or customer concerns, resolving issues where possible.
- Implement process improvements to streamline workflow and enhance the customer journey.
- Maintain compliance with policies, controls, and regulatory requirements, escalating governance or risk concerns as necessary.
- Collaborate with internal teams to ensure smooth case progression and issue resolution.
- Support the Head of Home Ownership Revenue in operational communications and represent the team in operational-level meetings.
Required Skills & Qualifications:
- Proven experience in large-scale conveyancing operations and an understanding of the Shared Ownership sales and staircasing process.
- Competency in reviewing and interpreting leases.
- Excellent communication skills, both oral and written, adaptable to a variety of audiences.
- Strong customer service skills, personal integrity, and credibility with a proven ability to collaborate with colleagues.
Resales & Staircasing Team Leader employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resales & Staircasing Team Leader
✨Tip Number 1
Familiarise yourself with the shared ownership resales and staircasing process. Understanding the nuances of these transactions will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in conveyancing operations. Engaging with industry peers can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you would manage a team effectively. Think about examples from your past experiences where you've successfully led a team or improved performance metrics.
✨Tip Number 4
Stay updated on current regulations and compliance requirements related to housing associations. Being knowledgeable about these aspects will show that you are proactive and ready to tackle the challenges of the role.
We think you need these skills to ace Resales & Staircasing Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in conveyancing operations and shared ownership sales. Use specific examples that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Resales and Staircasing Team Leader role. Emphasise your management experience, ability to improve processes, and how you can enhance customer satisfaction.
Showcase Relevant Skills: In your application, clearly outline your communication skills and your ability to work collaboratively. Mention any experience with performance metrics and team management to align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed
✨Showcase Your Leadership Skills
As a Resales & Staircasing Team Leader, you'll need to demonstrate your ability to manage and support a team. Be prepared to share examples of how you've successfully led teams in the past, focusing on performance management and fostering a positive team culture.
✨Understand the Shared Ownership Process
Make sure you have a solid grasp of the shared ownership sales and staircasing process. Brush up on relevant regulations and be ready to discuss how your experience aligns with the requirements of the role, particularly in large-scale conveyancing operations.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer satisfaction, think of specific instances where you've resolved customer complaints or improved service delivery. Highlight your strong communication skills and how they contribute to a positive customer experience.
✨Demonstrate Your Problem-Solving Abilities
The role involves implementing process improvements and resolving issues. Be ready to discuss challenges you've faced in previous roles and how you approached problem-solving, especially in a team context. This will show your proactive mindset and ability to enhance workflows.