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For Companies At a Glance
- Tasks: Support warehouse operations and provide customer service in a fast-paced environment.
- Company: Leading hospitality technology provider enhancing guest experiences across the UK.
- Benefits: Competitive salary, bonus scheme, private healthcare, and training opportunities.
- Why this job: Join a dynamic team and make a real impact in the hospitality sector.
- Qualifications: Good technical understanding, strong communication skills, and a full UK driving licence.
- Other info: Varied role with opportunities for growth and on-site client support.
The predicted salary is between 22000 - 30000 £ per year.
Operations & Support Coordinator
Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites)
Salary: £26,000 plus bonus and benefits
Job Type: Full Time, Permanent
Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We’re a leading hospitality technology provider based in Birmingham, and we’re looking for a versatile team member to support both our warehouse operations and customer service functions.
About Our Client
Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector.
The Role
This is a dual-focused position, split between warehouse duties and customer support. You’ll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It’s a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment.
Warehouse Responsibilities (50%)
- Receive, inspect, and organise incoming deliveries.
- Maintain accurate inventory records and conduct regular stock checks.
- Prepare and pack equipment for client orders and project deployments.
- Keep the warehouse clean, safe, and well-organised.
- Assist with logistics and ensure timely dispatch of goods.
Customer Support Responsibilities (50%)
- Respond to client enquiries via phone and email, providing clear and helpful guidance.
- Troubleshoot basic technical issues related to hospitality systems and equipment.
- Log support requests and follow through to resolution.
- Escalate complex issues to senior technical staff when needed.
- Occasionally visit client sites to assist with installations or provide on-site support.
What You’ll Need
- Good technical understanding and willingness to learn about hospitality systems.
- Strong communication and customer service skills.
- Organised and detail-oriented approach to warehouse tasks.
- Ability to lift and move equipment safely.
- Full UK driving licence (essential).
- Previous experience in a warehouse or customer support role is desirable.
What Our Client Offers
- Competitive salary and benefits package (e.g., pension scheme, private healthcare, holiday allowance).
- Generous Bonus Scheme.
- A varied role with both office-based and on-site responsibilities.
- Training and development in hospitality technology systems.
- Supportive team environment with room to grow.
- Company vehicle may be available for site visits.
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Operations & Support Coordinator employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality tech industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations & Support Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer support and warehouse operations. We suggest doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We want to see how you think on your feet, especially when it comes to technical issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations & Support Coordinator
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us know how much you love working with technology. Share any relevant experiences or projects that highlight your technical skills and enthusiasm for the hospitality sector.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your key skills and experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Operations & Support Coordinator role. Mention specific responsibilities from the job description that match your experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Reed
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations & Support Coordinator role. Familiarise yourself with both warehouse and customer support responsibilities. This will help you demonstrate how your skills align with their needs.
✨Showcase Your Technical Savvy
Since the job involves hospitality technology, be prepared to discuss any relevant technical experience you have. If you’ve worked with similar systems before, share specific examples of how you solved problems or improved processes.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Prepare answers that highlight your communication skills and problem-solving abilities. Practising responses to common technical queries can also give you an edge.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.