At a Glance
- Tasks: Join us as a Neighbourhood Officer, managing tenancies and supporting residents.
- Company: We're a community-focused organisation dedicated to improving lives through housing.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for permanent roles.
- Other info: Driving licence required for travel across Norfolk and North Suffolk.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Knowledge of housing legislation and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for a Neighbourhood Officer to join them for 1-2 months whilst they recruit permanently. You will have the chance to apply for the role permanently as well. Hybrid working; you must be in the office 2 days a week.
Key Skills:
- Analytical Thinking: Identify the cause of problems and generate practical solutions based on sound analysis.
- Organisational Skills: Take a structured approach to organising work and plans to ensure efficient delivery.
- Knowledge of Housing Legislation: Awareness of external support services and understanding of Housing Legislations and Tenancy Agreements.
- Proactivity: Take responsibility for everyday problems, motivated by achieving measurable results, and able to self-motivate with minimal supervision.
- Communication & Interpersonal Skills: Express information fluently and concisely to various audiences. Tailor communication to the needs of the situation. Establish positive relationships and promote a favourable impression of the organisation. Maintain position and negotiate assertively, finding common ground while adapting style as appropriate.
- Delegated Authority: Work within agreed budget authority limits. Support the delivery of the corporate strategy. Adhere to policies and procedures, seeking approval for variations as necessary.
Key Activities:
- Deliver tenancy and estate management services, including allocation and letting of empty homes and management of mutual exchanges.
- Address anti-social behaviour in partnership with the community and relevant agencies.
- Assist tenants in enjoying peaceful occupation of their homes, including attending County Court hearings for injunctions and possession.
- Work with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities.
- Collaborate with the Income Recovery Team to maximise the Association’s income and assist tenants in arrears.
- Provide tenants with advice on welfare benefits and other assistance to maximise household income.
- Develop good neighbourhood relations and lead resident consultations.
- Report safeguarding concerns and take appropriate legal action to safeguard tenants and the public.
- Promote and facilitate resident involvement in collaboration with the communications team.
- Ensure compliance with regulatory and statutory legislation.
Common Features:
- Flexibility in out-of-hours working as needed.
- Stay updated with sector developments.
- Undertake mandatory corporate or job-specific training.
- Act in accordance with the mission and values of the Group strategy.
- Ensure health and safety at work and promote Equality, Diversity, and Inclusion.
- Comply with Data Protection principles.
- Undertake other duties as directed by the line manager.
- Driving Licence (essential for travel throughout Norfolk and North Suffolk).
Experience:
- Understanding of tenancy agreements, housing legislation, and welfare benefits relevant to tenants in social housing.
- Experience in multi-agency/partnership working.
- Experience working with customers face-to-face and over the phone.
Desirable Qualifications:
- CIH approved housing qualification or working towards one.
Neighbourhood Officer in Norwich employer: Reed
Join a forward-thinking organisation as a Neighbourhood Officer, where you will benefit from a supportive work culture that values flexibility and employee growth. With hybrid working arrangements and opportunities for permanent placement, you will be part of a team dedicated to making a positive impact in the community while enjoying comprehensive training and development programmes. Located in Norfolk and North Suffolk, this role offers a unique chance to engage with diverse communities and contribute to meaningful housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Norwich
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Reed, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Reed and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Neighbourhood Officer in Norwich
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Reed and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Reed
✨Get to Know Public Sector Values
Before your interview with Reed, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Reed.
