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For Companies At a Glance
- Tasks: Visit customers to collect meter readings and ensure accurate data for billing.
- Company: Join United Utilities, a leading water company dedicated to excellent customer service.
- Benefits: Enjoy flexible working hours, a company van, and full training provided.
- Why this job: Perfect for those who love working outdoors and meeting new people every day.
- Qualifications: Good communication skills, UK driving licence, and a flexible attitude are essential.
- Other info: Work independently while being part of a supportive team; full training is available.
Reed Talent Solutions are working with United Utilities on the search for Meter Readers in the Birkenhead Area. We have an opportunity for a Meter Reader to join United Utilities. You will visit customers in their homes or businesses to accurately collect meter readings, customer information, and any other associated information required by United Utilities and their clients to assist billing and customer service delivery.
Working as part of a busy field operations team, you will be responsible for all meter reading, meter, and related data validations within set timeframes and within the Northwest area. The vast majority of visits will be un-appointed, which means that you can plan your own working hours within the agreed operating window. You will start each working day from your home address.
Job Details
- Location: Birkenhead
- Contract: Temporary via Reed for 6 months, with potential for permanent placement
- Hourly Pay Rate: £13.23
- Shift: 37 hours per week, with flexibility including evenings and Saturdays
Roles and Responsibilities
- Operating Meter Reading equipment in accordance with business processes and escalating issues with equipment appropriately.
- Attending meter sites including within customers' premises and meeting with customers face to face.
- Carrying out appointed visits in accordance with business processes and Regulatory standards.
- Escalating customer issues in accordance with agreed business processes.
- Ensuring Company Health & Safety policies and procedures are correctly applied and reporting all significant hazards, near misses, and accidents.
- Promptly reporting safety issues that could affect employees, work colleagues, customers, or members of the public.
- Referring customers to the appropriate sources of help as necessary.
- Ensuring that key performance indicators are met for each job type.
- Adhering to CMex & GSS targets and processes.
- Working closely with the team, team manager, and the wider MRSS team to optimise scheduling routes and service delivery.
- Making informed decisions on meter asset defects.
- Identifying opportunities to offer customers value-added services, using meter read data where appropriate.
Requirements
- Good communication and customer service skills, with a professional demeanour.
- Excellent planning and organisational skills.
- Ability to accurately record data onto company-held meter reading equipment.
- Previous experience in a customer-facing environment with a keen eye for detail.
- Proven track record of achieving performance targets with minimal supervision.
- Confidence in using IT equipment.
- Flexible attitude to work, including evenings and weekends.
- Ability to work alone and within a team.
- Self-motivated with strong customer service skills.
- Experience in a similar role is advantageous but not essential—full training provided.
- Previous experience in high-volume data entry.
- Good geographical knowledge of the working area.
- Must have a UK Driving Licence.
- Must be happy with manual work and working in all kinds of weather conditions.
Additional Information
- A company van, tablet, and mobile phone will be supplied.
- You will be working outdoors in all weather conditions and may need to enter customers' premises, climb stairs, bend, lift meter lids, dig, and pump out water meter chambers.
- You will also need to read small numbers in dimly lit areas using a torch.
- Some days may involve significant driving, especially in rural areas.
- You will work alone, visiting a variety of domestic, commercial, and industrial premises.
- A Disclosure Barring Service check is required.
If you meet the criteria outlined above, please apply with an updated version of your CV. We look forward to reviewing your application.
Meter Reader employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Reader
✨Tip Number 1
Familiarise yourself with the Birkenhead area and its geography. Knowing the local streets and landmarks will help you plan your routes efficiently, making it easier to meet the job's requirements for timely meter readings.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with customers face-to-face, being friendly and professional can make a big difference in how they perceive the service you provide.
✨Tip Number 3
Get comfortable with using technology, especially if you're not already. Familiarity with tablets and data entry will be crucial, as you'll need to accurately record meter readings and other information on the go.
✨Tip Number 4
Be prepared for the physical demands of the job. Since you'll be working outdoors in various weather conditions and performing manual tasks, staying fit and ready for physical activity will help you excel in this role.
We think you need these skills to ace Meter Reader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and data entry. Emphasise any previous roles where you worked independently or in a team, and showcase your organisational skills.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Meter Reader position. Mention your communication skills, ability to work in various weather conditions, and your flexibility regarding working hours.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, IT proficiency, and geographical knowledge of the Birkenhead area. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key for this role.
How to prepare for a job interview at Reed
✨Showcase Your Customer Service Skills
As a Meter Reader, you'll be interacting with customers regularly. Highlight your previous experience in customer-facing roles and demonstrate your ability to communicate effectively and professionally.
✨Demonstrate Planning and Organisational Skills
Since the role involves planning your own working hours, be prepared to discuss how you manage your time and organise your tasks. Share examples of how you've successfully planned routes or schedules in past jobs.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety is crucial for this role. Be ready to talk about any relevant experience you have with safety procedures and how you ensure compliance in your work environment.
✨Prepare for Practical Scenarios
You may be asked to solve practical problems during the interview. Think about potential challenges you might face as a Meter Reader, such as dealing with difficult customers or equipment issues, and how you would handle them.
