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- Tasks: Join our Logistics team to manage customer calls and organise effective logistics solutions daily.
- Company: We are a dynamic logistics company based in Aberdeen, focused on delivering top-notch services.
- Benefits: Enjoy uncapped earning potential with monthly bonuses and hybrid working options after training.
- Why this job: This role offers a chance to develop problem-solving skills while making a real impact in logistics.
- Qualifications: We're looking for enthusiastic team players with strong communication skills and a flair for problem-solving.
- Other info: High performers can earn over £5,000 in bonuses monthly; perfect for ambitious individuals!
The predicted salary is between 30000 - 42000 £ per year.
We are looking to add an additional team member to our Logistics team in the Aberdeen Office. You will be handling incoming calls and emails from customers and be part of the existing team organising effective logistics solutions for our clients daily.
If you have a great work ethic, strong desire for success and the ability to think on your feet and problem solve we would love to hear from you. Earning potential with this role is huge and actually uncapped; if you choose to focus on the commercial element of your desk and bring in new business you will be rewarded with a monthly sales bonus. It is very achievable to earn an additional £1,000 per month in bonuses with high performers earning an additional £5,000+ per month. The role will be based from our Bridge of Don office, once fully trained Hybrid working will be available.
Main Responsibilities Include:
- Providing first class logistics service to our customers across Aberdeen, Dundee and Fife
- Management and handling of all support calls and emails, including full investigation, replication, identification of user training issues.
- Training on the use of our internal and external software solutions.
- Considering and planning the most effective route for freight
- Organising the transportation of freight between intermediate destinations
- Tracking the movement of freight using our bespoke software
- Reporting back to clients, keeping them up to date with the progress of goods
- Deciding on the best way to package stock, taking into account factors such as weather, terrain and type of goods
- Taking appropriate measures for the movement of delicate goods and advising customers accordingly
- Checking countries’ legal requirements to make sure all the appropriate documentation (eg insurance and customs forms) are valid and compliant.
- Staying up to date with relevant political activities and legislation that might impact the transportation of freight
- Organising payments or processes transactions on behalf of the client, such as freight charges.
- Building commercial network in Scotland, developing relationships with existing customers and prospects
Essential Skills / Experiences:
- A flair for problem solving and troubleshooting.
- Ability to multi-task and prioritise jobs in a constantly changing environment.
- Attention to detail.
- Friendly, enthusiastic and a good team player
- Excellent interpersonal and communication skills
- Ability to remain calm when faced with difficult situations.
- Self-motivated and willing to take the initiative
- Organised, capable and highly efficient to ensure prompt response times
- Previous experience of Microsoft Office 365 with high proficiency.
Desirable Skills / Experiences:
- Knowledge of the shipping / logistics industry
- Previous experience of helpdesk support or sales in a customer facing environment
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator
✨Tip Number 1
Familiarise yourself with the logistics industry, especially in Scotland. Understanding local regulations and market trends can give you an edge during interviews and help you demonstrate your knowledge of the field.
✨Tip Number 2
Practice your problem-solving skills by engaging in scenarios related to logistics challenges. This will prepare you for potential situational questions during the interview, showcasing your ability to think on your feet.
✨Tip Number 3
Network with professionals in the logistics sector. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your communication skills by preparing to discuss how you've effectively handled customer interactions in the past. Highlighting your experience in managing calls and emails will resonate well with the role's requirements.
We think you need these skills to ace Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, customer service, and problem-solving. Use keywords from the job description to demonstrate that you meet the essential skills and experiences required for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, particularly your ability to handle calls and emails effectively.
Showcase Problem-Solving Skills: In your application, provide examples of past experiences where you successfully solved problems or managed multiple tasks in a fast-paced environment. This will demonstrate your capability to thrive in the dynamic logistics sector.
Highlight Teamwork and Communication: Emphasise your interpersonal skills and ability to work as part of a team. Mention any previous roles where you collaborated with others or communicated effectively with clients, as this is crucial for the Logistics Coordinator position.
How to prepare for a job interview at Reed
✨Showcase Your Problem-Solving Skills
Since the role requires a flair for problem-solving, prepare examples from your past experiences where you successfully tackled challenges. Be ready to discuss how you approached these situations and the outcomes.
✨Demonstrate Your Communication Skills
As you'll be handling customer calls and emails, it's crucial to exhibit strong communication skills during the interview. Practice clear and concise responses, and consider how you can convey complex information simply.
✨Familiarise Yourself with Logistics Software
Knowledge of logistics software is beneficial. If you have experience with any relevant tools or platforms, mention them. If not, do some research on common logistics software to show your willingness to learn.
✨Highlight Your Team Player Attitude
This position involves working closely with a team. Share examples that illustrate your ability to collaborate effectively, support colleagues, and contribute positively to a team environment.
