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For Companies At a Glance
- Tasks: Monitor helpdesk, resolve IT issues, and manage Microsoft 365 and Azure environments.
- Company: Established tech company with a strong presence in Larbert and Lockerbie.
- Benefits: Permanent contract, competitive salary up to £45,000, and great benefits.
- Other info: Flexible working between Larbert and Lockerbie with opportunities for growth.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: 5 years of IT experience and strong knowledge of Microsoft technologies required.
The predicted salary is between 45000 - 45000 £ per year.
Reed Technology is working with an established company with offices in Larbert and Lockerbie, currently seeking to hire a 3rd Line Support Engineer on a permanent basis.
Key Responsibilities:
- Monitoring the helpdesk and resolving IT issues efficiently
- Following ticket escalation procedures
- Administering Microsoft 365, Azure AD, Intune and hybrid cloud environments
- Maintaining and developing IT documentation and internal knowledge base
- Liaising with third-party vendors, managed service providers, and internal stakeholders
- Handling some 1st and 2nd line tickets as required
- Procuring hardware and software when needed
Required Skills & Qualifications:
- Ideally 5 years of IT experience in helpdesk or technical roles.
- Strong knowledge of Microsoft 365, Azure AD, Intune, Windows Server, and basic networking (VLANs, switching, firewalls).
- Excellent communication, problem-solving, and ability to mentor junior engineers.
- Experience with hardware/software support, mobile devices, and security compliance.
- Full UK driving license.
- Ability to work 3 days per week in Larbert and 2 days in Lockerbie.
Benefits:
- Permanent contract
- Salary up to £45,000 / year + benefits (DOE)
- On-site working model across Larbert and Lockerbie.
3rd Line Support Engineer in Lockerbie employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Lockerbie
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft 365 or Azure. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of hybrid cloud environments and ticket escalation procedures during interviews. We want to see how you tackle real-world problems, so be ready with examples!
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace 3rd Line Support Engineer in Lockerbie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure AD, and Intune. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant IT experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 3rd Line Support Engineer role. Share specific examples of how you've tackled IT issues in the past and how you can contribute to our team.
Show Off Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved complex IT problems. We love candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that it gets into the right hands quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Reed
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved complex IT issues in the past. Think about specific challenges you faced, the steps you took to solve them, and the outcomes. This will demonstrate your analytical skills and ability to think on your feet, which is crucial for a 3rd Line Support Engineer.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to explain something to a non-technical stakeholder, so being able to convey your thoughts clearly will set you apart from other candidates.
✨Be Ready to Discuss Team Dynamics
As you'll be liaising with various teams and mentoring junior engineers, think about your past experiences working in a team. Be prepared to share how you’ve collaborated with others, handled conflicts, or supported your colleagues. This will highlight your interpersonal skills and fit within their company culture.