At a Glance
- Tasks: Provide first-line IT support and manage support tickets while enhancing system security.
- Company: Join a global specialist manufacturer with a thriving IT hub in Newcastle.
- Benefits: Enjoy training opportunities, hands-on experience, and a supportive team culture.
- Other info: Ideal for ambitious individuals eager to learn and progress in their IT careers.
- Why this job: This role offers growth, collaboration, and the chance to work on exciting IT projects.
- Qualifications: Experience in first-line support, strong communication skills, and a proactive mindset are essential.
The predicted salary is between 28800 - 48000 € per year.
Are you an ambitious IT professional with a passion for learning and progression? Join a global specialist manufacturer with a growing IT hub in Newcastle and take the next step in your career.
We’re looking for an IT Technician to provide first-line support, help drive proactive maintenance and contribute to exciting IT projects. You’ll be part of a collaborative team, supporting users across the business and developing your skills in a dynamic, supportive environment.
What you’ll do:
- Deliver first-line support via email, Teams, phone, and face-to-face
- Manage and prioritise support tickets, escalating where needed
- Monitor and maintain systems to prevent issues and enhance security
- Support IT projects, including testing and creating user documentation
What we’re looking for:
- Experience in first-line support, including Office 365 and desktop support
- Strong communication and customer service skills
- A proactive mindset and eagerness to learn
- Awareness of cyber security and Microsoft 365 tools
Why join us?
- Be part of a global business with a local tech hub
- Gain hands-on experience with modern systems and tools
- Grow your career with training and development opportunities
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Newcastle upon Tyne
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Office 365 and Microsoft 365. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your communication skills by preparing for potential scenarios where you might need to explain technical issues to non-technical users. Practising how to convey complex information simply can set you apart during any discussions or interviews.
✨Tip Number 3
Research the company’s recent IT projects or initiatives. Being knowledgeable about their current focus areas can help you engage in meaningful conversations and show your genuine interest in contributing to their goals.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace IT Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in first-line support, particularly with Office 365 and desktop support. Use specific examples to demonstrate your skills in communication and customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT and eagerness to learn. Mention your proactive mindset and any relevant projects or experiences that align with the job description.
Highlight Technical Skills:In your application, emphasise your awareness of cyber security and familiarity with Microsoft 365 tools. This will show that you are well-prepared for the responsibilities of the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed
✨Showcase Your Technical Skills
Be prepared to discuss your experience with first-line support, particularly with Office 365 and desktop support. Highlight specific examples of how you've resolved issues in the past, as this will demonstrate your technical competence.
✨Emphasise Communication Skills
Since strong communication and customer service skills are essential for this role, practice articulating your thoughts clearly. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses when discussing past experiences.
✨Demonstrate a Proactive Mindset
Employers value candidates who take initiative. Prepare examples of times when you went above and beyond to prevent issues or improve processes. This will show that you're not just reactive but also proactive in your approach to IT support.
✨Familiarise Yourself with Cyber Security
Given the importance of cyber security in the role, brush up on your knowledge of best practices and tools related to Microsoft 365. Being able to discuss current trends or challenges in cyber security can set you apart from other candidates.
