At a Glance
- Tasks: Provide first-line support for users needing help with the School’s Management Information System.
- Company: Join a growing team in Wallington, Surrey, focused on MIS Support Services.
- Benefits: Enjoy full training, career progression, and a supportive work environment.
- Other info: Full-time entry-level role with a salary of £26,000.
- Why this job: Kickstart your career with hands-on experience and opportunities to learn and grow.
- Qualifications: Excellent communication skills and a desire to learn; prior helpdesk experience is a plus.
The predicted salary is between 22000 - 30000 € per year.
Job Description
- Location: Wallington, Surrey
- Job Type: Full-time, Entry-level
- £26,000
We are seeking a motivated and enthusiastic Junior Helpdesk Consultant to join our growing team. This entry-level position comes with full training, offering an excellent opportunity for someone looking to begin a career in MIS Support Services.
As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll gain hands-on experience while developing your skills in a supportive environment, with a clear pathway for progression and increased responsibility over time.
Roles and Responsibilities- Answer incoming calls on the helpdesk and accurately log tickets into the Helpdesk Management System.
- Triage incoming queries to determine appropriate next steps, escalating to colleagues where necessary.
- Provide initial responses to new tickets via phone or email, gathering additional information from customers.
- Use the Helpdesk Knowledge Base to support call handling and troubleshooting.
- Create and maintain Knowledge Base articles for recurring or common issues.
- Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure.
- Undertake training and accreditation in Bromcom and Arbor Management Information Systems.
- Perform other duties as required to support the Helpdesk and wider team.
- Excellent verbal and written communication skills.
- Works well as part of a team and supports colleagues.
- Remains calm and effective under pressure.
- Motivated to learn, grow, and take on additional responsibilities.
- Demonstrates initiative and the ability to self-learn.
- (Desirable) Prior experience on a servicedesk or helpdesk.
- (Desirable) Experience working within an educational setting or with schools.
- Ability to learn and work independently on research and resolutions.
- Good understanding and experience of Office 365 (Word & Excel).
Helpdesk Support in Wallington employer: Reed
Join our dynamic team in Wallington, Surrey, where we prioritise employee development and a collaborative work culture. As a Junior Helpdesk Consultant, you'll receive comprehensive training and support, ensuring you have the tools to thrive in your career while enjoying a clear pathway for progression. Our commitment to fostering a positive environment makes us an excellent employer for those seeking meaningful and rewarding employment in MIS Support Services.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support in Wallington
✨Tip Number 1
Familiarise yourself with common School Management Information Systems (MIS) like Bromcom and Arbor. Understanding these systems will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in a helpdesk context. Practising how to explain technical issues in simple terms can make a big difference when dealing with users who may not be tech-savvy.
✨Tip Number 3
Consider shadowing someone in a helpdesk role or volunteering for tech support in your community. This hands-on experience will give you insights into daily tasks and challenges, making you more prepared for the job.
✨Tip Number 4
Showcase your ability to learn independently by exploring online resources related to Office 365 and helpdesk operations. Being proactive about your learning can set you apart from other candidates.
We think you need these skills to ace Helpdesk Support in Wallington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the Junior Helpdesk Consultant role. Emphasise your communication skills, ability to work in a team, and any experience you have with helpdesk or educational settings.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you're interested in starting a career in MIS Support Services and how your motivation to learn and grow makes you a great fit for the team.
Highlight Relevant Skills:In your application, specifically mention your familiarity with Office 365 and any prior experience you have with helpdesk systems. If you have any experience in educational settings, be sure to include that as well.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a helpdesk role.
How to prepare for a job interview at Reed
✨Show Enthusiasm for Learning
As a Junior Helpdesk Consultant, your eagerness to learn is crucial. Make sure to express your motivation to grow and take on new responsibilities during the interview. Share examples of how you've proactively learned new skills in the past.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully communicated complex information to someone less tech-savvy.
✨Familiarise Yourself with Common Helpdesk Tools
Before the interview, take some time to research common Helpdesk Management Systems and tools like Bromcom and Arbor. Showing that you have a basic understanding of these systems can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a frustrated user or prioritising multiple tickets. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
