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- Tasks: Assist with customer queries, bookings, and documentation in a dynamic freight forwarding environment.
- Company: Join a leading independent freight forwarding company with over 30 years of experience.
- Benefits: Enjoy 25 days holiday, health cash plan, and excellent career development opportunities.
- Why this job: Be part of a supportive team while delivering top-notch service to clients globally.
- Qualifications: Previous freight forwarding experience and strong IT skills are essential.
- Other info: Work in a fast-paced environment with opportunities for personal growth.
The predicted salary is between 21600 - 36000 £ per year.
Location: [Please specify location]
Job Type: Full-time
Salary: Dependent on experience
Join a leading company in Freight Forwarding, specialising in Ocean, Air Freight, and Road Haulage. With over 30 years of experience, this fully independent company offers a comprehensive global shipping and freight forwarding service. We are looking for a Junior Freight Forwarding Coordinator to join our growing team. This key role within the Operations Team is crucial for maintaining excellent customer service for Overseas Agents & Import Clients.
Day-to-day of the role:
- Handle customer queries via telephone and email.
- Process customer bookings and input data into Multifreight/Cargowise and other systems.
- Monitor and maintain the shared inbox.
- Obtain pricing and provide quotes/service information.
- Check and send customer documentation and produce bills of lading.
- Undertake research and network to remain competitive.
- Work proactively to anticipate, manage, and meet customer requirements.
- Persuade customers of the high levels of service the company provides in terms of quality, service, and price.
Required Skills & Qualifications:
- Previous experience in a Freight Forwarding role is essential.
- Good IT skills, with a sound working knowledge of Microsoft Office.
- Excellent customer service ethic, with a strong desire to satisfy customer needs and achieve results.
- Strong negotiation skills and the ability to solve problems and overcome difficulties.
- A proactive, positive, and self-disciplined approach to work.
- Ability to work effectively and calmly under pressure.
Benefits:
- Excellent Career Development opportunities.
- 25 days holiday plus Bank Holidays.
- Contributory Pensions Scheme.
- Health Cash Plan.
- Free Parking.
- Group Life Assurance.
- Cycle to Work Scheme.
- Work with a brilliant team!
Please apply today and we will be in touch with shortlisted candidates.
Freight Forwarder employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Familiarise yourself with the key software used in freight forwarding, such as Multifreight and Cargowise. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the freight forwarding industry. Attend relevant events or join online forums to connect with others in the field. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your negotiation skills. Since the role requires strong negotiation abilities, consider role-playing scenarios with friends or colleagues to practice how to effectively communicate and persuade clients.
✨Tip Number 4
Research the company’s values and customer service approach. Understanding their commitment to quality and service will help you align your responses during interviews and show that you’re a great fit for their team.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding. Emphasise your previous roles, particularly those involving customer service, data processing, and any specific software like Multifreight or Cargowise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention your understanding of customer needs and how your skills align with the company's commitment to excellent service.
Highlight Relevant Skills: In your application, clearly outline your IT skills, negotiation abilities, and problem-solving experiences. Use specific examples to demonstrate how you've successfully managed customer queries or bookings in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the freight forwarding industry.
How to prepare for a job interview at Reed
✨Know Your Freight Forwarding Basics
Make sure you brush up on the fundamentals of freight forwarding, including ocean, air, and road haulage. Being able to discuss these topics confidently will show your understanding of the industry and impress the interviewers.
✨Demonstrate Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples of how you've successfully handled customer queries in the past. Highlight your ability to maintain a positive attitude and resolve issues effectively.
✨Familiarise Yourself with Relevant Software
Get acquainted with Multifreight, Cargowise, or similar systems if you haven't already. Mentioning your familiarity with these tools during the interview can set you apart from other candidates.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss specific instances where you've had to negotiate or solve problems in a previous role. This will demonstrate your proactive approach and ability to work under pressure, which are key for this position.