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- Tasks: Manage end-to-end freight forwarding and provide top-notch customer support.
- Company: Join a leading global freight forwarding company with a diverse, multicultural team.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a supportive team environment.
- Why this job: Be part of exciting projects that enhance your skills and make a real impact.
- Qualifications: GCSE/O level education, customer service experience, and knowledge of international logistics required.
- Other info: Fluency in English and additional languages is a plus; IATA qualification needed.
The predicted salary is between 28000 - 35000 £ per year.
Freight Forwarder opportunity in Basingstoke (RG postcode area)
Annual Salary: Up to £35,000
Location: Basingstoke, Hampshire
Job Type: Full-time
Join a leading player in the global freight forwarding industry, part of a multi-cultural group that integrates freight services, information management, and added value into comprehensive solutions. This role is crucial in providing exceptional freight forwarding services and customer support directly on a client site, tailored to both customer and company needs.
Day-to-day of the role:
- Complete end-to-end forwarding activities specific to your role.
- Handle Dangerous Goods paperwork for all transportation modes.
- Collaborate closely with both internal and external customers, focusing on superior customer service.
- Organise transport by air, road, and sea.
- Utilise Next Gen/MS Office for various operational tasks.
- Ensure timely updates for invoicing, job costing, CIA, Netting, and milestones.
- Manage customs entries and maintain cost control.
- Support senior forwarders, supervisors, and your line manager as needed.
- Complete all required reports, including those specific to internal and customer needs, within set deadlines.
- Address and resolve queries from customers and suppliers.
- Adopt Best Practice models and maintain a clean desk policy.
- Participate in customer reviews to enhance visibility and relationships.
- Assist in customer and business development alongside sales and management teams.
- Operate within the company's QA system and handle any additional tasks as directed.
Required Skills & Qualifications:
- GCSE/O level standard education or equivalent.
- Proven customer service and operational experience within the business sector.
- In-depth knowledge of international transportation and logistics, specifically in export Air, Sea, and Road operations.
- Understanding of financials and their impact on business.
- Proficiency in IT systems and processes used in the transport sector.
- Fluent in English and any other languages beneficial for operations.
- IATA qualification and ability to pass the reval exam every 2 years.
Benefits:
- Competitive salary package.
- Opportunities for professional growth within a global company.
- Engagement in diverse and challenging projects.
- Supportive team environment.
To apply for this Freight Forwarder position, please submit your CV now!
Freight Forwarder employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Familiarise yourself with the specific regulations and paperwork involved in freight forwarding, especially concerning Dangerous Goods. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the logistics and freight forwarding industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals that could help you land the job.
✨Tip Number 3
Brush up on your IT skills, particularly with Next Gen/MS Office applications. Being proficient in these tools will allow you to showcase your operational capabilities effectively during interviews.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for clients, as this is crucial for a role that focuses on superior customer support.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding, customer service, and logistics. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention your understanding of international transportation and how your skills align with the company's needs.
Highlight Relevant Qualifications: If you have an IATA qualification or any other relevant certifications, be sure to mention them prominently. This will show your commitment to the field and your ability to meet industry standards.
Showcase Customer Service Skills: Since the role involves providing exceptional customer support, include examples of how you've successfully handled customer queries or improved client relationships in previous roles.
How to prepare for a job interview at Reed
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of international transportation and logistics. Be prepared to discuss specific modes of transport, such as air, sea, and road operations, as well as any relevant regulations or paperwork, especially regarding Dangerous Goods.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer support, think of examples from your past experiences where you provided exceptional service. Highlight how you resolved issues and maintained strong relationships with clients.
✨Familiarise Yourself with IT Systems
The job requires proficiency in IT systems like Next Gen and MS Office. Be ready to discuss your experience with these tools and how you've used them to enhance operational efficiency in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you had to manage customs entries, handle invoicing, or collaborate with teams to meet deadlines, showcasing your ability to work under pressure.
