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For Companies At a Glance
- Tasks: Install, service, and repair coffee machines and drinks equipment across London.
- Company: Join a leading provider of premium coffee solutions with a strong customer focus.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Perfect for coffee lovers who want hands-on experience and to make customers happy.
- Qualifications: Experience with bean-to-cup machines and a passion for customer service required.
- Other info: Opportunities for further training and travel beyond London may arise.
The predicted salary is between 36000 - 60000 £ per year.
Location: Central London (EC1R)
Overview
To provide a high-quality technical service to customers, by installing, servicing, repairing and maintaining their bean to cup coffee machines, water taps and other drinks equipment. To attend customer sites, mainly in and around London, to repair machines, carry out pre-installation site checks, filter changes and drink quality audits, preventative maintenance and installations.
Key Areas Include:
- Call outs
- Installation & Tastings
- Service
- PPMs
- Tastings and Quality Checks
Key Responsibilities:
- Call Outs: Attend emergency calls allocated by Customer Service Desk (CSD) and in line with our SLAs. Fault find, repair machines and identify problem areas ensuring appropriate action is taken to minimise future breakdown.
- Installations & Tastings: Install new coffee machines, water taps and other drinks equipment, liaising with the customer on-site to ensure they are happy with the drink set up. Provide customers with full training on the operation and care of the equipment.
- Service: Carry out PPMs on equipment including PSSR pressure tests. Complete all service documentation post visit to enable jobs to be closed on the system. To carry out stock control relating to machines and spare parts.
- Other: Assist in the workshop with machine set up, parts, repairs and refurbishment/servicing of equipment when required. Ensure parts usage is accounted for and van stock is accurately maintained. Occasionally to travel further afield in order to carry out machine installations and attend emergency calls. To maintain and enhance product knowledge by attending relevant courses.
Your Skills and Experience:
- Experienced in the repair of premium bean-to-cup coffee machines such as Rex-Royal, Franke, WMF.
- Experienced working in the London area.
Competencies
- Good communicator
- Interest in equipment
- Customer focussed
- Interest in coffee
Your Values
- Integrity
- Honesty
- Team player
- Reliability
Field Services Engineer employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the specific brands of coffee machines mentioned in the job description, like Rex-Royal and Franke. Having hands-on experience or knowledge about these machines will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the coffee equipment industry. Attend local coffee events or workshops to meet potential colleagues and learn more about the field, which can help you stand out as a candidate.
✨Tip Number 3
Brush up on your customer service skills, as this role requires strong communication and a customer-focused approach. Consider role-playing scenarios where you handle customer queries or complaints effectively.
✨Tip Number 4
Research common issues faced by coffee machines and how to troubleshoot them. Being able to discuss these during your interview will demonstrate your proactive approach and technical knowledge.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in repairing premium bean-to-cup coffee machines. Include specific examples of your work in similar roles and any technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee equipment and customer service. Mention your experience in the London area and how you can contribute to the company's success by providing high-quality technical service.
Highlight Relevant Skills: In your application, emphasise your communication skills and customer focus. Provide examples of how you've successfully trained customers on equipment operation and care, as this is a key responsibility of the role.
Showcase Your Values: Reflect on the company's values of integrity, honesty, teamwork, and reliability in your application. Use specific examples from your past experiences to demonstrate how you embody these values in your professional life.
How to prepare for a job interview at Reed
✨Show Your Technical Expertise
Make sure to highlight your experience with premium bean-to-cup coffee machines during the interview. Be prepared to discuss specific models you've worked on, such as Rex-Royal or Franke, and any challenges you've faced while repairing them.
✨Demonstrate Customer Focus
Since the role involves direct interaction with customers, emphasise your ability to communicate effectively and ensure customer satisfaction. Share examples of how you've successfully trained customers on equipment operation or resolved their issues.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as an emergency call-out or a machine installation. Think through your problem-solving process and be ready to explain your approach clearly.
✨Express Your Passion for Coffee
Show your genuine interest in coffee and the equipment used to make it. Discuss any relevant experiences or knowledge you have about coffee quality and preparation, as this will resonate well with the company's values.
