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For Companies At a Glance
- Tasks: Install, service, and repair coffee machines and drinks equipment across London.
- Company: Join a leading provider of premium coffee solutions in the heart of London.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Perfect for coffee lovers who want hands-on experience and to make customers happy.
- Qualifications: Experience with bean-to-cup machines and a passion for customer service required.
- Other info: Opportunities for further training and travel beyond London may arise.
The predicted salary is between 36000 - 60000 £ per year.
Location: Central London (EC1R)
Overview
To provide a high-quality technical service to customers, by installing, servicing, repairing and maintaining their bean to cup coffee machines, water taps and other drinks equipment. To attend customer sites, mainly in and around London, to repair machines, carry out pre-installation site checks, filter changes and drink quality audits, preventative maintenance and installations.
Key Areas Include:
- Call outs
- Installation & Tastings
- Service
- PPMs
- Tastings and Quality Checks
Key Responsibilities:
- Attend emergency calls allocated by Customer Service Desk (CSD) and in line with our SLAs.
- Fault find, repair machines and identify problem areas ensuring appropriate action is taken to minimise future breakdown.
- Install new coffee machines, water taps and other drinks equipment, liaising with the customer on-site to ensure they are happy with the drink set up.
- Provide customers with full training on the operation and care of the equipment.
- Carry out PPMs on equipment including PSSR pressure tests.
- Complete all service documentation post visit to enable jobs to be closed on the system.
- Carry out stock control relating to machines and spare parts.
- Assist in the workshop with machine set up, parts, repairs and refurbishment/servicing of equipment when required.
- Ensure parts usage is accounted for and van stock is accurately maintained.
- Occasionally travel further afield in order to carry out machine installations and attend emergency calls.
- Maintain and enhance product knowledge by attending relevant courses.
Your Skills and Experience:
- Experienced in the repair of premium bean-to-cup coffee machines such as Rex-Royal, Franke, WMF.
- Experienced working in the London area.
Competencies
- Good communicator
- Interest in equipment
- Customer focussed
- Interest in coffee
Your Values
- Integrity
- Honesty
- Team player
- Reliability
Field Services Engineer employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the specific brands of coffee machines mentioned in the job description, like Rex-Royal and Franke. Having hands-on experience or knowledge about these machines will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the coffee equipment industry. Attend local events or join online forums where you can connect with others who work with similar equipment. This could lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your customer service skills. Since this role involves direct interaction with clients, demonstrating your ability to communicate effectively and handle customer queries will be crucial during the interview process.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully diagnosed and repaired equipment issues, as this will showcase your technical expertise and reliability to potential employers.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in repairing premium bean-to-cup coffee machines. Include specific examples of your work in similar roles and any technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention your experience in the London area and how it relates to the role. Be sure to express your enthusiasm for the opportunity to work with their equipment.
Highlight Technical Skills: In your application, emphasise your technical skills related to installations, servicing, and maintenance of drinks equipment. Mention any relevant certifications or training that demonstrate your expertise in this field.
Showcase Soft Skills: Since the role requires good communication and customer focus, provide examples of how you've successfully interacted with customers in previous positions. Highlight your reliability and teamwork abilities, as these are key values for the company.
How to prepare for a job interview at Reed
✨Show Your Technical Expertise
Make sure to highlight your experience with premium bean-to-cup coffee machines during the interview. Be prepared to discuss specific models you've worked on, such as Rex-Royal or Franke, and any challenges you faced while repairing them.
✨Demonstrate Customer Focus
Since the role involves direct interaction with customers, emphasise your customer service skills. Share examples of how you've ensured customer satisfaction in previous roles, especially when installing or training clients on new equipment.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific technical issues or emergency calls. Think through potential scenarios you might encounter on the job and how you would approach troubleshooting and repairs.
✨Express Your Passion for Coffee
Show your enthusiasm for coffee and the equipment you'll be working with. Discuss any relevant experiences or knowledge you have about coffee quality and preparation, as this will resonate well with the interviewers.
