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- Tasks: Lead and enhance student services, focusing on satisfaction and employability.
- Company: A dynamic college in Central London with multiple campuses.
- Benefits: Enjoy a competitive salary, professional development, and travel opportunities.
- Why this job: Make a real impact on student experiences while working in a supportive environment.
- Qualifications: Relevant degree or equivalent experience; strong leadership and analytical skills required.
- Other info: Join a senior management team and contribute to strategic planning.
The predicted salary is between 60000 - 84000 £ per year.
Location: Central London (multiple campuses)
Salary: £70,000 - £75,000 per annum
Job Type: Full-time
We are seeking a Director of Student Services to lead the strategic management and enhancement of student services at our college. This senior role is pivotal in supporting the college's strategic plan, focusing on student satisfaction, retention, outcomes, and employability. The successful candidate will be responsible for overseeing Student Support and Administration, Student Engagement, and Student Experience, reporting directly to the Deputy Managing Director and contributing to the Senior Management Team.
Day-to-Day Responsibilities:
- Develop strategic and operational plans to integrate college strategies into the management and performance of Student Services.
- Promote a culture of high performance and continuous improvement within the department.
- Ensure the Student Services team is structured and resourced to align with the college's strategic direction.
- Establish clear operational plans, budgets, management reporting processes, and procedures.
- Set and achieve individual and team goals, creating development opportunities aligned with appraisal objectives.
- Provide leadership and guidance on student support matters through committee participation, policy development, and training provision.
- Monitor and evaluate student support mechanisms, using best practices to inform strategic planning for service improvement.
- Develop effective relationships with internal and external stakeholders to ensure efficient service delivery.
- Lead the development and review of policies, procedures, and systems to ensure compliance and effective student support.
- Manage compliance with legislative requirements, health and safety regulations, and best practices across the service area.
Required Skills & Qualifications:
- Relevant degree or equivalent professional experience.
- Extensive knowledge of the UK Higher Education sector.
- Proven ability to lead and develop service strategies and manage large-scale projects.
- Strong analytical skills with experience in data interpretation and reporting.
- Excellent organisational and prioritisation skills.
- Highly developed interpersonal skills with the ability to communicate complex information clearly.
- Proficient in Microsoft Office, advanced Excel skills, and experience with SharePoint or similar systems.
Benefits:
- Opportunities for professional development and growth.
- Competitive salary package.
- Dynamic and supportive work environment.
- Travel opportunities between campuses and other sites within the UK.
How to Apply:
To apply for the Director of Student Services position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Director of Student Services employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Student Services
✨Tip Number 1
Network with professionals in the UK Higher Education sector. Attend relevant conferences or workshops where you can meet people who work in student services. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in student services. Read industry reports, follow thought leaders on social media, and engage in discussions about best practices. This knowledge will help you stand out during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with promoting a culture of high performance. Think of specific examples from your past experiences where you've successfully led teams or implemented strategic changes.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our organisational culture will allow you to tailor your conversations and demonstrate how your vision for student services aligns with our goals.
We think you need these skills to ace Director of Student Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in student services and leadership roles. Use specific examples that demonstrate your ability to manage large-scale projects and improve student satisfaction.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate why you are interested in the Director of Student Services role. Discuss your understanding of the UK Higher Education sector and how your skills align with the college's strategic goals.
Highlight Relevant Skills: Emphasise your analytical skills, organisational abilities, and interpersonal communication. Provide examples of how you've used these skills to lead teams or develop service strategies in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for a senior role.
How to prepare for a job interview at Reed
✨Understand the Strategic Vision
Familiarise yourself with the college's strategic plan and how student services fit into it. Be prepared to discuss how you can enhance student satisfaction, retention, and employability in line with their goals.
✨Showcase Leadership Experience
Highlight your previous leadership roles and how you've successfully managed teams. Provide examples of how you've promoted a culture of high performance and continuous improvement in past positions.
✨Demonstrate Analytical Skills
Be ready to discuss your experience with data interpretation and reporting. Prepare to share specific instances where your analytical skills have led to improved student support mechanisms or service delivery.
✨Build Relationships
Emphasise your ability to develop effective relationships with stakeholders. Think of examples where you've collaborated with internal and external parties to enhance service delivery and ensure compliance with regulations.
