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- Tasks: Manage IT infrastructure, systems administration, and ensure security for clients.
- Company: Join a leading MSP helping businesses thrive through technology and strategy.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and customer service while making a real impact.
- Qualifications: Experience in desktop support, IT management, and strong communication skills required.
- Other info: Based in the North of England, with a focus on collaboration and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Looking to recruit for an Infrastructure Engineer based in the North of England – they are looking for a strong MSP background to work with their sites in the UK.
About the role: Working for an MSP helping customers build a better business by blending technology and strategy. Offices in the UK HQ near Leeds.
Your main responsibilities will include:
- Managing the IT infrastructure: This may include maintaining servers, storage devices, networking equipment, and other hardware.
- Systems Administration: You will be responsible for installing, configuring, and managing operating systems, middleware, and applications across the infrastructure.
- Ensuring security: This includes developing and implementing security policies following best practices, monitoring system activity, and responding to security incidents.
- Maintaining software and applications: You oversee the installation, maintenance, and upgrading of software and applications used by the client.
Some of the skills we are looking for:
- Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role.
- Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise.
- Highly organised, able to identify what is important and what is urgent, then prioritise accordingly.
- Comfortable communicating with senior stakeholders, executives and leaders.
- Experience of operating in virtual team environments.
- Intermediate level user in Microsoft packages especially in Word, Power Point and Excel.
- Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, Software Deployment, M365).
- Basic networking knowledge – firewalls, LAN configuration, troubleshooting, etc.
- Exceptional customer service skills and the ability to communicate technical issues to non-technical users.
Please apply for further information.
Desktop Support Engineer employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with ConnectWise, as it's mentioned in the job description. Understanding how to implement and manage an IT Service Management Platform will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in Microsoft environments. Be prepared to discuss specific scenarios where you've successfully resolved issues related to AD, Azure AD, or Windows Server.
✨Tip Number 3
Highlight your experience in customer service during your conversations. Being able to communicate technical issues to non-technical users is crucial, so think of examples where you've excelled in this area.
✨Tip Number 4
Since the role involves working with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with executives in past roles.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Engineer or in similar roles. Emphasise your skills in IT infrastructure management, systems administration, and customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with IT Service Management Platforms like ConnectWise and your ability to communicate effectively with senior stakeholders.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially your experience with Microsoft environments, troubleshooting, and basic networking knowledge. Use specific examples to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft environments, including Active Directory and Azure AD. Highlight specific examples of troubleshooting and supporting these systems, as well as any relevant projects you've worked on.
✨Demonstrate Your Customer Service Abilities
Since exceptional customer service is crucial for this role, think of instances where you've successfully resolved technical issues for non-technical users. Be ready to explain how you communicated complex information in an understandable way.
✨Discuss Your MSP Experience
If you have a background in Managed Service Providers (MSPs), make sure to emphasise it. Talk about how you've contributed to improving IT service management platforms and any specific tools you've used, like ConnectWise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to prioritise tasks. Think of scenarios where you had to manage urgent issues while maintaining overall IT infrastructure stability, and be ready to share your thought process.