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For Companies At a Glance
- Tasks: Provide top-notch technical support and enhance customer experience daily.
- Company: Join a dynamic team at a reputable company in Hatfield.
- Benefits: Enjoy a competitive salary, 20 days holiday, and healthcare benefits.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Experience in customer support and strong communication skills required.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 28800 - 43200 Ā£ per year.
Job Description
Customer Support Executive
- Location: Hatfield
- Job Type: Full-time
My client is looking for a Customer Support Executive to join theirĀ dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to theirĀ customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company.
Day-to-day of the role:
- Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately.
- Follow all support cases through to completion, providing regular updates to customers or distributorsĀ and escalating to a complaint if necessary.
- Issue RMA numbers as required, following all remote fault diagnosis options explored.
- Assist the credit control team by working with end users that require after-sales support but have overdue balances.
- Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams.
- Log, investigateĀ and report on all customer complaints as per company procedures.
- Monitor support cases for trends and potential issues, investigate where requiredĀ and produce internal reporting and preventative suggested actions.
- Collaborate with the Product Lab team to provide technical guidance to the Customer Support team.
- Obtain, develop, retainĀ and provide company responses to customers' escalated issues.
- Access expert advice and information from company staff, including engineersĀ and suppliers, for additional diagnostics or information.
- Provide assistance to the product development team in the verification and validation of new product designs/software features.
Required Skills & Qualifications:
- Proven experience in customer support or a similar role, preferably in a technical field.
- Strong knowledge of company products and up-to-date testing techniques.
- Excellent communication and documentation skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Experience in handling customer complaints and providing solutions.
- Familiarity with creating and maintaining logs and reports.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
- 20 days holiday
- Healthcare
Customer Support Executive employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Support Executive
āØTip Number 1
Get to know the company inside out! Research their products, values, and customer support approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice your communication skills! Since this role is all about providing top-notch support, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
āØTip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows youāre proactive and really want to be part of the team. Donāt forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Support Executive
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Customer Support Executive role. Highlight your experience in customer support and any technical skills that match what we're looking for. We want to see how you can enhance our customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how you can contribute to our dynamic team. Keep it engaging and personal ā we love to see your personality come through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent communication skills. Use clear and concise language, and donāt forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen on joining our team at StudySmarter!
How to prepare for a job interview at Reed
āØKnow the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding their customer support philosophy and the technical aspects of their offerings will help you answer questions more confidently and show that you're genuinely interested in the role.
āØPrepare for Common Scenarios
Think about common customer support scenarios you might face, especially those involving technical issues or complaints. Prepare examples from your past experience where you successfully resolved similar situations, as this will demonstrate your problem-solving skills and ability to handle pressure.
āØShowcase Your Communication Skills
As a Customer Support Executive, communication is key. During the interview, practice clear and concise responses. You might even want to ask a friend to conduct a mock interview with you to refine your delivery and ensure you can articulate your thoughts effectively.
āØAsk Insightful Questions
At the end of the interview, donāt forget to ask questions! Inquire about the team dynamics, the tools they use for logging support cases, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
