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- Tasks: Manage customer service enquiries and ensure smooth shipment processes.
- Company: Dynamic company focused on customer satisfaction and teamwork.
- Benefits: Private health insurance, pension scheme, bonus, and generous leave.
- Why this job: Be the go-to person for customers and make a real difference.
- Qualifications: Strong communication skills and a positive, solution-oriented attitude.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Coordinator
We are seeking a proactive Customer Service Coordinator to act as a focal point for all customer service enquiries, specifically managing exceptions throughout the shipment cycle. This role involves close communication with Sales, Operations, and various other departments to facilitate changes requested by customers and to communicate any changes initiated by the organisation proactively.
Day-to-day of the role:
- On-board new customers, ensuring smooth handling of their business from the outset.
- Make requested changes to existing bookings and advise of any associated costs.
- Engage with customers regarding changes in booking patterns.
- Identify appropriate solutions in the face of disruptions wherever possible, and manage customer complaints effectively.
- Implement strategic directions, such as introducing new online tools or promoting new services to customers.
Required Skills & Qualifications:
- Excellent written and verbal communication skills.
- Ability to work both as part of a close team and independently.
- A positive, can-do attitude and a personable manner.
- Willingness to accept challenges and actively seek solutions.
- Ability to work well in a fast-paced environment.
- IT literacy; ideally familiar with the Microsoft suite.
Benefits:
All staff receive the below benefits:
- Discretionary Bonus
- Private Health Insurance
- Private Pension Scheme with contributions set at 3% for employee and 6% employers increasing to 7.5% after 5 years and 10% after 10 years
- Life Assurance – 4 x annual salary
- Income Protection Insurance
- Reduced Priced Canteen onsite
- Free Parking
- 25 days annual leave increasing to 30 days, plus bank holidays
To apply for the Customer Service Coordinator position, please apply now!
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Customer Service Coordinator employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to showcase your excellent communication skills and that positive, can-do attitude that employers love.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, especially your communication skills and ability to handle customer enquiries.
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've effectively managed customer complaints or disruptions in the past. We love seeing candidates who can think on their feet and find solutions!
Keep It Professional Yet Personable: While we want to see your personality shine through, remember to maintain a professional tone. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Reed
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing customer enquiries and handling exceptions during the shipment cycle. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about situations where you resolved complaints or facilitated changes, as these will highlight your ability to engage positively with others.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified solutions in challenging situations. The interviewers will want to see your proactive approach to problem-solving, especially when it comes to managing disruptions or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Team Spirit
This role requires collaboration with various departments, so it's important to convey your ability to work well in a team. Share experiences where you've successfully collaborated with others, highlighting your positive attitude and willingness to accept challenges. This will show that you're not just a lone wolf but a team player who can contribute to a harmonious work environment.
