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- Tasks: Assess and authorise claims while providing top-notch customer service.
- Company: Join a dynamic team in the specialist health insurance sector.
- Benefits: Enjoy a competitive salary, bonus scheme, and company-paid medical insurance.
- Why this job: Make a real impact by helping clients through their claims journey in a supportive environment.
- Qualifications: 2 years of customer service experience and strong communication skills required.
- Other info: Full-time role with a 35-hour work week and generous holiday allowance.
The predicted salary is between 20000 - 30000 £ per year.
Annual Salary: £25,000 + performance related bonus scheme
Location: Watford
Job Type: Full-time, Mon-Fri, 9am-5pm
Join our client's dynamic team in the specialist health insurance sector. As a Claims Consultant, you will play a crucial role in delivering high-quality customer service throughout the claims journey, ensuring compliance with regulatory requirements, and contributing to their business targets.
Day-to-day of the role:
- Assess and authorise claims via telephone, post, and e-mail, ensuring accuracy, professionalism, and attention to detail.
- Provide follow-up support for existing claims and written confirmations of claims decisions and notifications.
- Ensure compliance with regulatory requirements, including data protection, business security, conduct risk, consumer duty, and fraud & anti-money laundering.
- Communicate clearly and professionally with clients by phone and in written form, providing customer service excellence.
- Attend regular review meetings and appraisals to monitor progress and identify training needs.
- Suggest improvements to processes to enhance efficiency within the team and improve client services.
- Build professional relationships and foster team spirit with peers and colleagues.
- Support team members with training and collaborate to achieve team goals.
Required Skills & Qualifications:
- Minimum of 2 years’ experience in customer service and claims handling.
- Strong numeracy and literacy skills.
- Exceptional verbal and communication skills, with the ability to use concise, clear, and appropriate language.
- Excellent organisational skills; ability to manage multiple demands.
- Empathetic, with the ability to understand and respond to different views.
- Proactive approach and ‘can-do’ mentality, with the ability to respond well under pressure and meet deadlines.
Benefits:
- 35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break each day).
- Company pension scheme (auto enrolled).
- Death in service 10x salary (immediately on appointment).
- Voluntary dental coverage after completion of the probationary period.
- Company-paid private medical insurance after 6 months of employment.
- Performance-related bonus scheme (subject to bonus scheme rules regarding eligibility).
- 23 days holiday per year.
How to apply:
To apply for the Claims Consultant position, please submit your CV.
Claims Consultant employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Consultant
✨Tip Number 1
Familiarise yourself with the health insurance sector and current trends. Understanding the industry will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves assessing claims via telephone, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging customer service situations in the past. This will highlight your proactive approach and ability to work under pressure.
✨Tip Number 4
Network with professionals in the health insurance field. Attend relevant events or join online forums to connect with others in the industry, which could lead to valuable insights and potential referrals.
We think you need these skills to ace Claims Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Use specific examples that demonstrate your strong numeracy, literacy, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your proactive approach and ability to manage multiple demands, as well as your commitment to delivering excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your exceptional verbal and written communication skills. Mention any experience you have with compliance and regulatory requirements, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Claims Consultant.
How to prepare for a job interview at Reed
✨Showcase Your Customer Service Skills
As a Claims Consultant, you'll need to demonstrate your exceptional customer service abilities. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, highlighting your communication skills and empathy.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory requirements relevant to the health insurance sector. Being able to discuss compliance, data protection, and anti-fraud measures during the interview will show that you are knowledgeable and serious about the role.
✨Demonstrate Attention to Detail
Since accuracy is crucial in claims handling, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness led to successful outcomes or prevented errors.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to manage multiple demands or meet tight deadlines, and explain how you navigated those challenges effectively.
