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- Tasks: Manage and nurture the Hilton hotel account, ensuring client satisfaction.
- Company: Join a dynamic company known for exceptional service in the EMEA markets.
- Benefits: Enjoy a hybrid work model with two days in the office each week.
- Why this job: Be the key contact for a prestigious client and drive impactful partnerships.
- Qualifications: 3+ years in account management, preferably in hospitality; strong communication skills required.
- Other info: Regular travel to meet clients and attend industry events is expected.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid, 2 days in the office a week!
About Us: My client is a dynamic and innovative company seeking a dedicated Account Manager to oversee their most valuable client, the Hilton hotel. This company prides itself on delivering exceptional service and building strong relationships throughout the EMEA markets.
Role Overview: As the Account Manager for the Hilton hotel account, you will be responsible for managing and nurturing the relationship, ensuring their needs are met and exceeded. You will act as the primary point of contact, coordinating with various internal departments to deliver outstanding service and support.
Key Responsibilities:
- Develop and maintain a strong relationship with Hilton, understanding their needs and ensuring their satisfaction.
- Serve as the main point of contact for Hilton, addressing any issues or concerns promptly and effectively.
- Collaborate with internal teams to ensure seamless service delivery and support for Hilton.
- Monitor and analyze account performance, providing regular updates and reports to Hilton and internal stakeholders.
- Identify opportunities for growth and improvement within the Hilton account, proposing and implementing strategies to enhance the partnership.
- Conduct regular meetings and reviews with Hilton to discuss performance, feedback, and future plans.
- Ensure compliance with all contractual obligations and service level agreements.
- Stay informed about industry trends and developments, leveraging this knowledge to benefit the Hilton account.
Qualifications:
- Minimum of 3 years' experience in account management or a related role.
- Proven track record of managing large, high-profile accounts, preferably within the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Strong analytical and problem-solving skills, with the ability to identify and address issues proactively.
- Proficiency in using CRM software and other relevant tools.
- Ability to work independently and as part of a team, with a high level of initiative and attention to detail.
- Willingness to travel regularly to meet with Hilton and attend industry events.
How to Apply: If you are a motivated and results-driven professional looking to take on a challenging and rewarding role, we would love to hear from you. Please submit your resume and cover letter.
Account Manager employer: Reed
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Research Hilton's recent projects and initiatives to understand their current needs and challenges. This knowledge will help you tailor your conversations and demonstrate your genuine interest in their success.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience working with Hilton. Attend industry events or webinars to make connections that could provide valuable insights and referrals.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that led to successful account management. Highlight your ability to analyse performance metrics and how you've used data to drive improvements.
✨Tip Number 4
Showcase your communication skills by practising how you would handle potential client concerns or issues. Being able to articulate your problem-solving approach will set you apart as a proactive candidate.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, especially within the hospitality industry. Use specific examples that demonstrate your ability to manage high-profile accounts and build strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of Hilton's needs and how your skills align with the responsibilities outlined in the job description. Be sure to include any relevant achievements that showcase your problem-solving abilities.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey information clearly and effectively. Use concise language and a professional tone throughout your CV and cover letter.
Highlight Analytical Skills: Given the importance of monitoring account performance, emphasise your analytical skills in your application. Provide examples of how you've used data to drive decisions or improve client satisfaction in previous roles.
How to prepare for a job interview at Reed
✨Research the Hilton Account
Before your interview, take the time to research Hilton and their current initiatives. Understanding their business model, recent news, and industry trends will help you demonstrate your knowledge and show that you're genuinely interested in managing their account.
✨Showcase Your Relationship-Building Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships, resolved conflicts, or exceeded client expectations. This will highlight your interpersonal skills and suitability for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenges. Think of specific situations where you've had to address client concerns or improve account performance, and be ready to discuss your thought process and outcomes.
✨Demonstrate Analytical Skills
Since the role involves monitoring account performance, be prepared to discuss how you analyse data and use it to inform decisions. Bring examples of reports or analyses you've conducted in previous roles, and explain how they led to actionable insights for your clients.
