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- Tasks: Lead the implementation of Twilio Flex solutions, ensuring smooth deployment and support.
- Company: Ciptex is a leader in bespoke cloud communication platforms, driving innovation in customer success.
- Benefits: Enjoy a competitive salary, career progression, and a collaborative work environment in central Manchester.
- Why this job: Be part of impactful projects that shape customer success and enhance your technical skills.
- Qualifications: Experience with Twilio Flex, strong communication skills, and project management expertise required.
- Other info: Join a dynamic team just a minute from Piccadilly Station!
The predicted salary is between 42000 - 84000 £ per year.
Solution Implementation LeadLocation: Manchester, M1 3BN office basedSalary: circa 60k dependent on skills and experience+ Benefits
Full Time
Ciptex, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Solution Implementation Lead to take ownership of configuring, deploying, and supporting advanced Twilio Flex solutions for our clients.
In this key role, you’ll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, you’ll be instrumental in ensuring each project meets our clients’ business needs and runs smoothly in a live environment.
Duties include but not limited to:
- Configure, deploy, and optimise Twilio Flex and Ciptex RACE solutions to meet customer goals
- Translate high-level business requirements into clear technical specifications
- Deliver customer training programmes, including train-the-trainer sessions and user guides
- Provide early-life support and ensure a smooth handover to ongoing support teams
- Manage integrations, data migrations, and number porting activities with minimal disruption
- Collaborate with developers to ensure custom features and integrations align with customer needs
- Continuously improve deployment processes, tools, and documentation
The ideal candidate:
- Hands-on experience with Twilio Flex (or similar platform) Studio, Task Router, and Functions
- Strong understanding of contact centre operations, integrations, and reporting requirements
- Understanding in JavaScript, REST APIs, and configuration management
- Knowledge of SQL/NoSQL databases and data migration techniques
- Excellent communication, stakeholder management, and documentation skills
- Proven ability to manage technical projects from design through to successful delivery
Desirable skills:-
- Knowledge of SIP, WebRTC, and telephony protocols
- Familiarity with CRM platforms (Salesforce, Microsoft Dynamics, etc.)
- Experience with Infrastructure as Code tools
- Understanding of security and compliance requirements in contact centre environments
- Certification in Twilio or related technologies
- Experience with AWS services and serverless architectures
What we offer:
- Opportunity to work on diverse, high-impact projects using industry-leading technology
- Direct involvement in shaping customer success and influencing technical innovation
- Collaborative, learning-focused environment with opportunities for career progression
- Competitive salary and benefits package
- Central Manchester office just a minute from Piccadilly Station
Interested? Please apply with your updated CV. Upon receipt of your cv we will send you a full job description outlining the role in more detail.
INDHS
Solution Implementation Lead employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Implementation Lead
✨Tip Number 1
Familiarise yourself with Twilio Flex and its features. Since this role requires hands-on experience with Twilio, understanding its functionalities will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your communication skills. As a Solution Implementation Lead, you'll need to effectively translate technical jargon into understandable terms for clients, so practice explaining complex concepts in simple language.
✨Tip Number 3
Network with professionals in the contact centre industry. Attend relevant meetups or online forums to connect with others who have experience in Twilio or similar platforms, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 4
Prepare to discuss your project management experience. Be ready to share specific examples of how you've successfully managed technical projects from design to delivery, as this will be crucial in showcasing your fit for the role.
We think you need these skills to ace Solution Implementation Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Solution Implementation Lead position. Understand the key responsibilities and required skills, especially those related to Twilio Flex and contact centre operations.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your hands-on experience with Twilio Flex, technical project management, and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific projects or experiences that demonstrate your ability to bridge customer needs with technical delivery.
Highlight Communication Skills: Since the role requires excellent communication and stakeholder management skills, provide examples in your application that illustrate your ability to effectively communicate complex technical concepts to non-technical stakeholders.
How to prepare for a job interview at Reed- UNLIMITED
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Twilio Flex and similar platforms. Highlight specific projects where you configured, deployed, or optimised solutions, and be ready to explain the technical details behind your decisions.
✨Demonstrate Strong Communication Skills
Since this role requires bridging the gap between technical delivery and customer requirements, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with stakeholders in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you managed integrations, data migrations, or provided training, and be ready to discuss how you handled challenges.
✨Research the Company and Its Solutions
Familiarise yourself with Ciptex's cloud communication platforms and their offerings. Understanding their products will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission.
