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- Tasks: Engage with customers via phone, email, and in-person while managing reservations.
- Company: Join H&H, a family-run vehicle rental business thriving since 1999 in North London.
- Benefits: Enjoy 28 paid holidays, free MOTs, and a fun work environment with company events.
- Why this job: Be part of a close-knit team, learn new skills, and make a real impact in customer service.
- Qualifications: Must have a full UK driving license and experience in face-to-face customer service.
- Other info: Work alternative weekends and enjoy perks like paid overtime and promotional opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Who Are H&H?
H&H are a family run business since 1999. Experts of the commercial vehicle trade in all aspects. Specialising in the Vehicle Rental & Vehicle Sales.
With a small but effective workforce of around 12-14 staff members we have grown to be one of the largest rental companies in north London. With a large client base of over 1200 companies and individuals who use or services on a daily basis. H&H are known as the one stop shop for commercial vehicle needs. Feel free to take a look at our website for more info on all our services.
Role responsibilities:
- Dealing with customer enquires via telephone / face to face / emails
- Creating customer reservations and handling account customer invoices
- Helping to carefully manage customer reservations
- Making sure customer requests are dealt with in a timely fashion
- Maintaining fleet information effectively
- Be able to work under pressure during peak times
- Occasionally delivering or collecting company vehicles
Applicant Specification:
- Full UK driving license (mandatory)
- Experience in customer service face to face (mandatory)
- Have a friendly & pleasant telephone manner (mandatory)
- IT standard knowledge of Microsoft Office (outlook, word, Excel) (mandatory)
- GCSE’s in Maths, English Grade C or above.
- Have keen attention to detail and problem solving qualities
- Have good punctuality and work ethic
- Be able to work efficiently on their own or within a team.
- To work alternative weekends (mandatory)
- Any experience in rental/ vehicle sales/ vehicle repair (an advantage)
- A working knowledge of commercial vehicles (an advantage)
- Be a UK resident and have eligibility to work in the UK.
- Willing to always learn new skills and features within the daily routine of the company.
Rewards & Benefits
The applicant can expect 28 paid days holiday per tax year including bank holidays.
Half day alternative Saturdays and no Sundays.
One Free MOT – and use of the workshop for servicing & discount parts.
A fun relaxed working environment
Company vehicle benefits included (subject to availability).
Company summer and winter events and Christmas bonuses.
Paid overtime
Promotional opportunities
Training and in job development of skills & knowledge within the motor/rental trade
Free On Site Parking
Location:
H&H are based in Kentish Towen, North London., And have our sister company CVS Vanhire based in Tottenham. The role would be based In Kentish Town. However occasional call outs to collect/deliver vehicles may be required. We are near Kentish Town Train Station with plenty of cycling routes nearby and on site employee parking. Take a look at our website for more info and we look forward to hearing from you!
Reed- UNLIMITED | Customer Service Service - Vehicle Rental | united kingdom employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reed- UNLIMITED | Customer Service Service - Vehicle Rental | united kingdom
✨Tip Number 1
Familiarize yourself with H&H's services and values by thoroughly exploring their website. Understanding their business model and customer base will help you tailor your conversations during the interview.
✨Tip Number 2
Highlight your customer service experience in face-to-face interactions. Prepare specific examples of how you've successfully handled customer inquiries or resolved issues, as this will demonstrate your suitability for the role.
✨Tip Number 3
Since the role requires a friendly telephone manner, practice your phone communication skills. Consider role-playing with a friend to simulate customer interactions and receive feedback on your tone and clarity.
✨Tip Number 4
Be ready to discuss your knowledge of commercial vehicles, even if it's limited. Showing a willingness to learn and grow in this area can set you apart from other candidates.
We think you need these skills to ace Reed- UNLIMITED | Customer Service Service - Vehicle Rental | united kingdom
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand H&H's business model and values. Familiarize yourself with their services in vehicle rental and sales by visiting their website.
Tailor Your CV: Make sure your CV highlights your customer service experience, especially face-to-face interactions. Emphasize any relevant skills such as problem-solving, attention to detail, and your proficiency in Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your full UK driving license and how your experience aligns with the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Customer Service Skills
Since the role heavily involves customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your friendly demeanor and ability to resolve issues efficiently.
✨Demonstrate Your Knowledge of Vehicles
Having a working knowledge of commercial vehicles is an advantage. Brush up on basic vehicle types and rental processes so you can confidently discuss them during the interview.
✨Highlight Your IT Proficiency
Make sure to mention your experience with Microsoft Office, especially Outlook, Word, and Excel. You might be asked about how you use these tools in your daily tasks, so be ready to provide examples.
✨Emphasize Teamwork and Punctuality
The company values good punctuality and the ability to work well in a team. Share experiences that showcase your reliability and how you contribute positively to a team environment.
