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- Tasks: Lead and motivate a team while managing customer inquiries in a fast-paced environment.
- Company: Join a leading technology manufacturer with a rapidly growing team.
- Benefits: Enjoy 25 days holiday, private medical, employee discounts, and a casual dress code.
- Why this job: Be part of a fantastic working environment with training opportunities and a focus on customer service.
- Qualifications: Experience in managing customer service teams and excellent communication skills are essential.
- Other info: Apply today to kickstart your career as a Call Centre Manager!
The predicted salary is between 24000 - 33600 £ per year.
CALL CENTRE MANAGER CAERPHILLY
£30,000 – £40,000, depending upon experience
Monday – Friday between 8 am – 5.30 pm
Our client, a leading technology manufacturer, is looking for a Call Centre Manager to join their fast-paced and rapidly growing team. As a Call Centre Manager, you will motivate and lead a team of customer ambassadors as well as managing complex customer inquiries.
BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.
RESPONSIBILITIES
As a Call Centre Manager, you will:
- Support, coach and develop the Customer Service team.
- Act as an escalation point for difficult calls and complaints.
- Be responsible for designing training, monitoring calls, upskilling and cross training the team.
- Analyse, diagnose, and resolve errors, faults, and incidents from customers.
- Ensure information is recorded accurately and continually to support improvements and decision making.
- Prioritise and monitor workload.
- Provide excellent customer service, building rapport through open and interactive communication.
WHAT YOU NEED
To be considered for the role of Call Centre Manager, you will need:
- Previous experience managing a customer service team, including performance management, coaching, training and mentoring.
- The ability to work well under pressure, in a high-volume environment.
- Complex query and complaint management experience.
- Experience with CRM systems
- Excellent organisation and time management skills.
- A warm and friendly disposition, with the passion for helping customers.
- Excellent communication skills, both verbal and written, to liaise at all levels
NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming a Call Centre Manager, then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren’t contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out. Apply today!
Reed- UNLIMITED | Call Centre Manager employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reed- UNLIMITED | Call Centre Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service management. Understanding current best practices and technologies can give you an edge during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Prepare specific examples from your past experience where you've successfully managed a team or resolved complex customer issues. This will help you demonstrate your skills and experience effectively during the interview process.
✨Tip Number 3
Research the company culture and values of the technology manufacturer. Tailoring your conversation to align with their mission and demonstrating how you fit into their environment can make a strong impression.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from insiders can provide you with valuable information about the role and the team dynamics, which you can leverage in your application.
We think you need these skills to ace Reed- UNLIMITED | Call Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience managing a customer service team. Include specific examples of performance management, coaching, and training that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex queries and complaints. Mention your experience with CRM systems and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, emphasize your excellent communication skills, both verbal and written. Provide examples of how you've built rapport with customers and managed high-pressure situations effectively.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV and cover letter as specified, and double-check for any additional documents that may be required.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Leadership Skills
As a Call Centre Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, coaching, and mentoring. Share specific examples of how you've motivated your team and handled difficult situations.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle complex customer inquiries and complaints. Prepare to share instances where you've successfully diagnosed and resolved issues, showcasing your analytical skills and customer service focus.
✨Familiarize Yourself with CRM Systems
Since experience with CRM systems is essential for this role, make sure you can discuss the systems you've used in the past. Highlight any specific achievements or improvements you made while using these tools.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate your verbal and written communication skills during the interview.
