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- Tasks: Lead daily marina operations and ensure top-notch customer experiences.
- Company: Join a thriving Marina and Hospitality business in Surrey that values its people.
- Benefits: Enjoy a competitive salary, pension scheme, health insurance, and 23 days of holiday.
- Why this job: Be part of a dynamic team focused on exceptional service and growth opportunities.
- Qualifications: Must be computer literate, quick-thinking, and skilled in administration.
- Other info: Training and full uniform provided; engage with social media and newsletters.
The predicted salary is between 30000 - 50000 £ per year.
Marina Manager – Surrey
This is a fantastic opportunity for a customer focused, motivated and proactive Marina Manager or General Manager to join a successful Marina and Hospitality business in Surrey. My client recognises that the key to their success is their people and that’s why they offer a fantastic, progressive and challenging working environment. Marina Managers or General Managers with a passion for delivering an exceptional customer experience, whilst managing budgets and investment plans along with a fine attention to detail should apply now!
Job Role
The successful candidate will be responsible for the day to day running of the marina and will strive to deliver a first-class experience for all customers ensuring customer service levels are consistently exceeding expectation.
You will lead, develop and coach your team in order to achieve commercial targets and customer satisfaction scores. Candidates must be computer literate, quick thinking and skilled in administration. Passionate about world class service, you must take pride in your surroundings. Ensuring the operation is safe, clean and compliant at all times.
The Marina Manager you will be accountable for the financial performance of the business and formulate site budgets and pricing policy. In conjunction with the site management teams, you will ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance. Furthermore, it is vital that all legal, HSE and company policies including financial policies are being adhered to.
Other duties will include managing the social media accounts and assisting with creating regular newsletters. To liaise with central services whilst ensuring effective communication at all levels and reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
Lastly the Marina Manager will be involved in projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
Salary range is up to c50k base benefits include;
Contributory pension scheme
Company Bonus
Bike to Work Scheme
Contributory Health insurance cash back scheme (Dental, visual etc)
23 days holiday per year.
Training and full uniform provided
For further information please apply now or contact James Procter at 4Leisure Recruitment for a confidential conversation
Marina Manager employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Manager
✨Tip Number 1
Familiarize yourself with the latest trends in marina management and customer service. This will not only help you understand the industry better but also allow you to speak confidently about how you can enhance the customer experience during your interview.
✨Tip Number 2
Network with professionals in the marina and hospitality sectors. Attend local events or join online forums where you can connect with others in the field. This could lead to valuable insights and even potential referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Being able to share concrete achievements will demonstrate your capability and passion for delivering exceptional service.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their mission and how they operate will allow you to tailor your conversation and show that you are genuinely interested in contributing to their success.
We think you need these skills to ace Marina Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Marina Manager position. Understand the key responsibilities and required skills, such as customer service excellence, budget management, and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in marina management or hospitality. Emphasize your achievements in customer satisfaction, financial performance, and team development to align with the company's focus on exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering world-class service. Mention specific examples of how you've exceeded customer expectations in previous roles and how you can contribute to the success of the marina.
Highlight Relevant Skills: Make sure to mention your computer literacy and administrative skills, as these are crucial for the role. Discuss your ability to manage social media accounts and create newsletters, as well as your attention to detail in maintaining compliance and safety standards.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Customer Focus
Emphasize your passion for delivering exceptional customer experiences. Be prepared to share specific examples of how you've exceeded customer expectations in previous roles.
✨Demonstrate Financial Acumen
Discuss your experience with budget management and financial performance. Highlight any relevant achievements in formulating budgets or improving profitability in past positions.
✨Highlight Leadership Skills
Talk about your experience in leading and developing teams. Provide examples of how you've coached team members to achieve commercial targets and improve customer satisfaction scores.
✨Be Prepared for Compliance Questions
Understand the importance of HSE and company policies. Be ready to discuss how you ensure compliance and safety in operations, as well as your approach to routine maintenance and checks.
