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- Tasks: Lead the front-of-house team and ensure a seamless guest experience.
- Company: Join Williams & Hirst, an award-winning hair salon in vibrant Soho.
- Benefits: Enjoy a competitive salary, staff discounts, and growth opportunities.
- Why this job: Be part of a dynamic team that values creativity and collaboration.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills required.
- Other info: Must be available for evenings and Saturdays; diversity and inclusion are celebrated here.
The predicted salary is between 24000 - 32000 £ per year.
Job Advertisement: Front of House at Williams & Hirst, Soho
Are you a passionate and experienced Front of House looking for an exciting opportunity in the heart of Soho? Williams & Hirst, a vibrant and award winning hair salon, is seeking a dynamic and motivated Front of House to lead our team and deliver an exceptional guest experience.
About Williams & Hirst, Wardour Street, Soho
Located in the vibrant heart of Soho on Wardour Street, Williams & Hirst is an award-winning, 18-chair co-working hair salon that stands at the forefront of an ever-evolving industry. With a commitment to innovation, creativity, and exceptional service, we offer a dynamic and collaborative environment where top-tier professionals can thrive. Our team is passionate about pushing boundaries, staying ahead of trends, and delivering unparalleled results to our clients. At Williams & Hirst, we believe in the power of collaboration and community, creating a space where talent meets opportunity in the world of hairdressing.
Position: Front of House Location: Williams & Hirst, Soho, LondonSalary: £28,000 a yearHours: 40-45 hours per weekSchedule: Must be available to work some evenings and Saturdays
About the Role:As Front of House you will be the face of Williams & Hirst, ensuring that every guest and memeber has a memorable and seamless experience. You will be responsible for overseeing the front-of-house team, maintaining high operational standards, managing guest interactions, making client refreshments and ensuring the smooth running of service.
Key Responsibilities:
- Lead and motivate the front-of-house team, fostering a positive and efficient working environment
- Oversee guest reservations and ensure a high level of customer satisfaction
- Manage daily operations such as making client refreshments to ensure exceptional service and smooth workflow
- Handle guest inquiries, concerns, and feedback professionally and promptly
- Ensure compliance with health and safety regulations and company policies
- Maintain the highest standards of presentation, cleanliness, and service
- Work closely with other departments to ensure the smooth running of the business
Requirements:
- Proven experience in a Front of House or similar role within the hospitality industry
- Excellent leadership and team management skills
- Strong communication and interpersonal skills
- Ability to handle busy environments and work under pressure
- High attention to detail and excellent organizational skills
- Flexibility to work evenings and Saturdays
What We Offer:
- Competitive salary per year
- Opportunities for growth and development within a reputable company
- A fun and collaborative team environment in the heart of Soho
- Staff discounts and other benefits
If you\’re a dedicated and experienced Front of House looking to take the next step in your career, we\’d love to hear from you! Apply today by sending your CV and cover letter
Williams & Hirst is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Front of House in Hair Salon employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House in Hair Salon
✨Tip Number 1
Familiarize yourself with the unique atmosphere of Williams & Hirst. Visit the salon if possible, or check out their social media to understand their style and customer interactions. This will help you speak confidently about how you can enhance their guest experience.
✨Tip Number 2
Highlight your leadership skills during the interview. Prepare examples of how you've successfully managed a team in a busy environment, as this role requires motivating others and maintaining high operational standards.
✨Tip Number 3
Showcase your ability to handle guest inquiries and feedback. Think of specific instances where you turned a negative experience into a positive one, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires evening and Saturday availability, expressing your willingness to accommodate these needs will make you a more attractive candidate.
We think you need these skills to ace Front of House in Hair Salon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Front of House roles or similar positions within the hospitality industry. Emphasize your leadership skills and ability to manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the hair salon industry. Mention specific experiences that demonstrate your ability to deliver exceptional guest experiences and manage busy environments.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and professional language, and consider including examples of how you've successfully handled guest inquiries or feedback in the past.
Highlight Flexibility and Availability: Mention your willingness to work evenings and Saturdays, as this is a requirement for the position. This shows your commitment and flexibility, which are important traits for a Front of House role.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Front of House, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and managed a team in a busy environment.
✨Highlight Your Organizational Abilities
Talk about your experience in managing reservations and daily operations. Mention any tools or systems you've used to keep things running smoothly, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as guest complaints or busy periods. Practice your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
