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- Tasks: Assist with customer commission queries and ensure compliance with legal standards.
- Company: Join Santander Consumer Finance, a leading motor finance provider in the UK.
- Benefits: Enjoy £14.50/hour, 25 days holiday, gym discounts, and a flexible benefits allowance.
- Why this job: Gain valuable experience in a supportive environment while making a real impact on customer satisfaction.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
- Other info: This is a part-time, 6-month fixed-term contract with opportunities for growth.
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a part-time basis, working at least 15 hours per week across Monday - Friday between 09:00-17:00. Dependant on your contractual hours, you will be required to work at the SCUK office up to 3 days per week.
In this role you will be working through customer commission queries received through Data Subject Access Requests (DSARs) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met. This is a Fixed Term role lasting 6 months, and both interviews and training will be completed onsite. All applicants are also required to complete our mandatory vetting checks.
Responsibilities will include:
- Responding to customer commission queries in writing
- Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSARs within a set time frame
- Following company policy, adhering to service levels and any current legislation
- Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
- Ensuring all customer data is accurately recorded, factual and in line with GDPR
- Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
- Ensure all relevant legislation and regulation is followed
- Any other ad hoc and reasonable requests from the management team
We’re looking for someone with:
- Previous administrative experience
- Their own initiative to investigate and resolve complex customer queries
- Attention to detail
- The ability to work under pressure and to tight deadlines
- Excellent written communication skills, as well as strong numeracy skills
- A positive, enthusiastic approach as well as excellent interpersonal skills
We have a range of benefits available which include:
- £14.50 per hour (equivalent to a Full Time Equivalent of roughly £27,000 per annum)
- 25 days holiday per annum, plus bank holidays (and worked out pro-rata)
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Data Administrator - Weekdays (6 Month FTC) employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Administrator - Weekdays (6 Month FTC)
✨Tip Number 1
Familiarise yourself with GDPR regulations and data protection laws, as this role heavily involves handling sensitive customer data. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance.
✨Tip Number 2
Brush up on your communication skills, especially in writing. Since you'll be responding to customer queries in writing, practice drafting clear and concise responses to hypothetical customer complaints or queries to showcase your ability during the interview.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully resolved complex issues under pressure. This will highlight your problem-solving skills and ability to work within tight deadlines, which are crucial for this role.
✨Tip Number 4
Research Santander Consumer Finance and their values. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace Data Administrator - Weekdays (6 Month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Data Administrator position. Tailor your application to highlight how your skills and experience align with what Santander Consumer Finance is looking for.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role. Mention specific experiences that demonstrate your administrative skills, attention to detail, and ability to handle customer queries effectively.
Highlight Relevant Experience: In your CV, emphasise any previous administrative roles or experiences that relate to data management, customer service, or compliance with regulations like GDPR. Use bullet points to make your achievements clear and concise.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your written communication reflects the excellent standards expected in the role.
How to prepare for a job interview at Reed- UNLIMITED
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience during the interview. Be prepared to discuss specific examples of how you've successfully managed customer queries or complaints in the past.
✨Demonstrate Attention to Detail
Since this role requires a high level of accuracy, be ready to explain how you ensure attention to detail in your work. You might want to share techniques you use to double-check your work or how you handle complex data.
✨Communicate Clearly and Effectively
Excellent written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, as you may be asked to respond to hypothetical customer queries during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and tight deadlines. Think of scenarios where you've had to resolve complex issues quickly and be ready to discuss your thought process and outcomes.
