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For Companies At a Glance
- Tasks: Connect with members, manage events, and ensure a top-notch experience daily.
- Company: Huckletree is a vibrant workspace ecosystem supporting innovative companies since 2014.
- Benefits: Join a dynamic community, enjoy networking opportunities, and develop your skills in a supportive environment.
- Why this job: Be part of a thriving community, engage with diverse members, and contribute to exciting events.
- Qualifications: Experience in customer-facing roles; passion, positivity, and multitasking skills are essential.
- Other info: Bring your creativity to enhance community programming and support our mission!
The predicted salary is between 28800 - 43200 £ per year.
Community Associate
Manchester
ABOUT HUCKLETREE
We were founded in 2014 with a vision to build workspaces that help the world’s most innovative companies thrive – from rapidly expanding scale-ups to established global businesses. Since opening our first workspace in Clerkenwell London, Huckletree has scaled into a provider with a footprint close to 300,000 square feet across 10+ locations; with over 4,000 members calling our spaces home.
But we are so much more than just a workspace; we are an ecosystem. Joining Huckletree means joining a network of people who can help you and your business to thrive. Here, networking is more than a chance encounter at the coffee machine, we can help to connect you to our network of member businesses, entrepreneurs, venture partners and ambassadors.
WHERE YOU COME IN!
Our Community teams are a critical part of our hubs, and why ours member value their experience so much. From day-to-day customer service, to arranging events and connections, you\’re role is to connect everything together and provide an amazing experience for our members! Key areas of responsibility:
- Be a welcoming face to our existing members as well as potential new members coming into your space for a tour. You will also greet and welcome our member guests and suppliers/ external contracts whilst maintaining a friendly 5-star level of service
- Participate in our onboarding process from allocating membership cards and locker keys to inviting new members to our next community breakfast
- Managing all inbound post
- Ensure all members receive a top level seamless experience from making sure meeting rooms are correctly booked and ensuring all kitchen points are well stocked (and making steller lunch recommendations!)
- Take inbound phone calls and direct them to the relevant team member, covering event bookings, partnership queries, membership queries and more
- Conduct monthly building audits and daily building walk-arounds and review your customer satisfaction levels with each ticket
- Be the point of contact for all external service providers and suppliers
- Be responsible for ensuring that all supplies are ordered and replenished, and that we are never out of stock, nor have a significant backlog
- Always spend wisely and remain in-budget for all supplies
- Ensure all print communications are up to date and on brand
- Ensure that all in-house tech is running smoothly at all times for members and internal guests
- Ensure a high level of customer satisfaction – our service level will be your primary KPI
- Support the membership manager to develop community connections, including member introductions
- Learn more about and engage with our members and consistently seek feedback along the way
- Supporting with the day-to-day operational needs of the space, dealing with immediate building issues such as leaks or defects
- Support with managing the cleaning team day-to-day, monitoring the quality of cleaning and maintaining a high standard
- Support the Community Manager with delivery of community events including weekly breakfast wellness classes and drinks. Bring forward your own ideas for creative programming to engage our teams
WHAT WE\’RE LOOKING FOR:
- You have hands-on experience of face-to-face customer facing roles, whether that from co-working/living, retail, hospitality or events
- You are passionate, positive, hard-working and energetic
- You will be a multitasker, willing to undertake challenges and see them as opportunities to learn and develop. A quick and adaptable mindset will be key to tackling this role!
- You are a \’fixer’ and are unphased by turning your hand to anything
- You have a strong customer-service mentality and you have the ability to generate respect and trust from all members and staff
- You have are fast-thinking and reactive
- You are process-driven and with a detailed focus
Community Associate employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate
✨Tip Number 1
Make sure to showcase your customer service experience during the interview. Share specific examples of how you've handled challenging situations in previous roles, especially in face-to-face environments like retail or hospitality.
✨Tip Number 2
Demonstrate your passion for community building. Research Huckletree's existing community events and think of creative ideas you could bring to the table. This shows initiative and a genuine interest in enhancing the member experience.
✨Tip Number 3
Be prepared to discuss how you manage multiple tasks effectively. Think of examples where you've successfully juggled various responsibilities, as this role requires strong multitasking skills and the ability to adapt quickly.
✨Tip Number 4
Familiarize yourself with Huckletree's values and mission. During your conversation, align your personal values with theirs to demonstrate that you're not just looking for a job, but are genuinely interested in being part of their community.
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Huckletree's mission and values. Highlight how your personal values align with their vision of creating innovative workspaces and community connections.
Tailor Your CV: Emphasize your hands-on experience in customer-facing roles, particularly in co-working, retail, or hospitality. Use specific examples that showcase your ability to provide exceptional service and manage multiple tasks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community building and customer service. Mention any relevant experiences where you successfully engaged with members or organized events, demonstrating your proactive approach.
Showcase Your Problem-Solving Skills: Provide examples in your application that illustrate your quick thinking and adaptability. Describe situations where you effectively resolved issues or improved processes, reinforcing your 'fixer' mentality.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to connect with people and create a welcoming atmosphere.
✨Demonstrate Your Multitasking Ability
The Community Associate role requires juggling multiple tasks at once. Be ready to discuss situations where you successfully managed several responsibilities simultaneously, showcasing your adaptability and quick thinking.
✨Bring Ideas for Community Engagement
Huckletree values creativity in community programming. Think of innovative ideas or events that could enhance member experience and be ready to present them during your interview. This shows your proactive approach and enthusiasm for the role.
✨Research Huckletree's Ecosystem
Familiarize yourself with Huckletree's mission and the services they offer. Understanding their community and how you can contribute will demonstrate your genuine interest in the company and the position.
