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- Tasks: Manage and nurture relationships with around 40 clients in the Midlands and South Wales.
- Company: Join Public-i, a company known for exceptional products and customer service.
- Benefits: Enjoy remote work flexibility, a car allowance, and opportunities for travel.
- Why this job: This role is rewarding, allowing you to advocate for clients while working in a supportive environment.
- Qualifications: No sales experience needed; strong communication and relationship-building skills are essential.
- Other info: Expect occasional evening work and overnight stays, with a mix of office and on-the-road days.
The predicted salary is between 36000 - 60000 £ per year.
Applicant can be based anywhere in the UK but please note that the client portfolio for this role is based predominantly in the Midlands/South Wales.In your role as Client Account Manager you will be responsible for looking after approximately 40 clients in the South-West, Wales and Midlands.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Account Managers at Public-i are not salespeople. Their role is to nurture client relationships to ensure that our customers are getting the best value from their contracts with Public-i so that they stay with us for the long-term. We never actively “sell” to our clients: we let our exceptional products and customer service do the talking.
Account Managers act as an interface between the customer and the internal teams here at Public-i. That means ensuring client issues are seen through to resolution, following up on requests from clients and making sure that feedback reaches the right places. Account Mangers act as advocates of both the client and the business with the ultimate goal of retaining clients as their contracts come up for renewal. It is a challenging, but ultimately rewarding, role.
The role typically involves two or three days per week “on-the-road” visiting clients, attending conferences/events, or visiting one of the two Public-i offices (in Hove and Halifax). This will include the occasional evening work (max 1-2 evenings a month). The rest of the time will be office based (working from home). There will be some overnight stays required: this is typically three or four nights per month but this will depend on the location of the successful applicant. Please note that the client portfolio for this role is based predominantly in the Midlands and south Wales.
Key tasks of this role include:
- Building and maintaining strong client relationships through regular meetings, calls and emails. This can – at times – involve handling complaints from senior managers at clients.
- Giving training to new clients and refresher training to existing clients
- Working with clients on their problems and implementing solutions
- Assisting other teams with work related to the client base, especially with new client installations
- Upkeep of client records and information through CRM ensuring the client journey is fully documented
- Following up client issues with other departments to ensure they’re seen through to completion
- Feeding back client information to relevant colleagues
Salary is dependent on experience and skills. A car allowance is payable.
Client Account Manager employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarize yourself with the specific needs and challenges of clients in the Midlands and South Wales. Understanding regional nuances can help you build stronger relationships and demonstrate your commitment to their success.
✨Tip Number 2
Highlight your experience in client relationship management during interviews. Be prepared to share examples of how you've successfully resolved client issues or improved client satisfaction in previous roles.
✨Tip Number 3
Showcase your ability to work collaboratively with internal teams. Discuss how you've effectively communicated client feedback to different departments to ensure a seamless service delivery.
✨Tip Number 4
Be ready to discuss your approach to training clients. Share any relevant experiences where you've successfully onboarded new clients or provided refresher training, emphasizing your ability to empower clients to maximize their use of products.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Client Account Manager at Public-i. Highlight your experience in nurturing client relationships and resolving issues, as this is crucial for the role.
Tailor Your CV: Customize your CV to reflect your relevant experience in account management, particularly in maintaining long-term client relationships. Use specific examples that demonstrate your ability to handle complaints and provide solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your understanding of the importance of client retention. Mention your familiarity with CRM systems and your ability to document client journeys effectively.
Showcase Your Communication Skills: In both your CV and cover letter, emphasize your strong communication skills. Provide examples of how you've successfully interacted with clients and internal teams to resolve issues and improve client satisfaction.
How to prepare for a job interview at Reed- UNLIMITED
✨Understand the Client-Centric Approach
Make sure you grasp the importance of nurturing client relationships rather than selling. Be prepared to discuss how you can advocate for clients while ensuring they receive the best value from their contracts.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've handled client issues in the past. Highlight your ability to implement solutions and follow through until resolution, as this is a key aspect of the role.
✨Demonstrate Communication Skills
Since the role involves regular meetings, calls, and emails with clients, emphasize your strong communication skills. Prepare to discuss how you handle difficult conversations, especially when dealing with complaints from senior managers.
✨Familiarize Yourself with CRM Tools
As maintaining client records is crucial, show that you are comfortable using CRM systems. If you have experience with specific tools, mention them and explain how you've used them to enhance client relationships.
