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- Tasks: Lead and motivate a team while managing customer inquiries.
- Company: Join a leading tech manufacturer in a fast-paced environment.
- Benefits: Enjoy 25 days holiday, private medical, and casual dress code.
- Why this job: Be part of a supportive culture with training opportunities and a fantastic working environment.
- Qualifications: Experience in managing customer service teams and excellent communication skills required.
- Other info: Apply today and take the next step in your career!
The predicted salary is between 24000 - 32000 £ per year.
<p><b>CALL CENTRE MANAGER </b><b>CAERPHILLY</b></p> <p><b>£30,000 – £40,000, depending upon experience </b></p> <p><b>Monday – Friday between 8 am – 5.30 pm</b></p> <p>Our client, a leading technology manufacturer, is looking for a<b> Call Centre Manager </b>to join their fast-paced and rapidly growing team. As a <b>Call Centre Manager, </b>you will motivate and lead a team of customer ambassadors as well as managing complex customer inquiries.</p> <p><b>BENEFITS</b></p> <p>This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.</p> <p><b>RESPONSIBILITIES</b></p> <p>As a <b>Call Centre Manager, </b>you will:</p> <ul> <li>Support, coach and develop the Customer Service team.</li><li>Act as an escalation point for difficult calls and complaints.</li><li>Be responsible for designing training, monitoring calls, upskilling and cross training the team.</li><li>Analyse, diagnose, and resolve errors, faults, and incidents from customers.</li><li>Ensure information is recorded accurately and continually to support improvements and decision making.</li><li>Prioritise and monitor workload.</li><li>Provide excellent customer service, building rapport through open and interactive communication.</li></ul> <p><b>WHAT YOU NEED</b></p> <p>To be considered for the role of <b>Call Centre Manager, </b>you will need:</p> <ul> <li>Previous experience managing a customer service team, including performance management, coaching, training and mentoring.</li><li>The ability to work well under pressure, in a high-volume environment.</li><li>Complex query and complaint management experience.</li><li>Experience with CRM systems</li><li>Excellent organisation and time management skills.</li><li>A warm and friendly disposition, with the passion for helping customers.</li><li>Excellent communication skills, both verbal and written, to liaise at all levels</li></ul> <p><b>NEXT STEPS</b></p> <p>If you are you an enthusiastic and hardworking individual, and are interested in becoming a <b>Call Centre Manager, </b>then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you arent contacted within 7 days, please assume your application was not selected.</p> <p>Why wait? Don’t miss out. Apply today!</p>
Call Centre Manager employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service management. Understanding current best practices and technologies can give you an edge during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Prepare specific examples from your past experience where you've successfully managed a team or resolved complex customer issues. This will help you demonstrate your skills and experience effectively during the interview process.
✨Tip Number 3
Research the company culture and values of the technology manufacturer. Tailoring your responses to align with their mission and demonstrating how you fit into their team can make a strong impression.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Engaging in mock interviews or discussions can help you articulate your thoughts clearly and confidently, which is essential for a Call Centre Manager.
We think you need these skills to ace Call Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience managing a customer service team. Include specific examples of performance management, coaching, and training that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex queries and complaints. Mention your experience with CRM systems and how you can contribute to the team's success.
Highlight Relevant Skills: In your application, emphasize your excellent communication skills, both verbal and written. Provide examples of how you've built rapport with customers and managed high-pressure situations effectively.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV and cover letter as specified, and double-check for any additional documents that may be required.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Leadership Skills
As a Call Centre Manager, you'll need to demonstrate your ability to motivate and lead a team. Prepare examples from your past experiences where you successfully coached or developed team members.
✨Prepare for Complex Scenarios
Expect questions about handling difficult calls and complaints. Think of specific instances where you resolved complex customer inquiries and be ready to discuss your approach.
✨Highlight Your CRM Experience
Since experience with CRM systems is essential, be prepared to talk about the systems you've used in the past. Discuss how you've utilized these tools to improve customer service and manage team performance.
✨Demonstrate Excellent Communication Skills
Communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to showcase your verbal and written communication skills during the interview.
