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- Tasks: Be the first point of contact for residents, answering queries and logging repair requests.
- Company: Join a supportive team in a fast-paced contact center focused on social housing.
- Benefits: Enjoy a competitive salary, hybrid work options, and up to 30 days of holiday.
- Why this job: Gain valuable customer service skills while making a real difference in people's lives.
- Qualifications: Friendly attitude, willingness to learn, and basic IT skills are essential.
- Other info: Complete your apprenticeship and see your salary increase to £25,800 per annum!
Apprentice Customer Service Advisor£12.21 per hour (National Living Wage)15 Month apprenticeship Basildon, Essex
The vacancy Apprentice Customer Service Advisor – Contact Centre (5 opportunities available)Contract type ApprenticeLocation: Pitsea Contact CentreSalary: Competitive Apprenticeship WageCourse Duration: 15 monthsWeekly hours Monday to Friday 8am to 6pm (35 hours per week)
Are you looking for an opportunity to kickstart your career in customer service? Do you want to learn, grow, and make a real difference to people’s lives while gaining a nationally recognized qualification? If so, our Apprentice Customer Service Advisor role could be the perfect opportunity for you!
About the Role
As an Apprentice Customer Service Advisor, you’ll be the first point of contact for our residents, helping them with their inquiries, repairs, and housing-related questions. You’ll develop essential skills in customer service, communication, and problem-solving while working towards a Level 3 Customer Service qualification.
Throughout your apprenticeship, you’ll receive full training and support from our experienced team, ensuring you have the knowledge and confidence to thrive in a busy, fast-paced contact centre environment.
What You’ll Be Doing
- Answering resident queries via phone, email, and web chat
- Logging and tracking repair requests accurately in our system
- Providing clear and helpful advice to residents, ensuring a positive customer experience
- Working closely with colleagues to resolve issues efficiently
- Keeping records up to date and maintaining accurate information
What We’re Looking For
- A friendly, approachable, and customer-focused attitude
- A willingness to learn and develop new skills
- Good communication and problem-solving abilities
- Basic IT skills and confidence using computer systems
- The ability to work as part of a team and independently
What We Offer
- A permanent role with a clear progression pathway, plus salary increase (see above)
- A Level 3 Customer Service qualification fully funded through the Apprenticeship Levy
- Support from our Learning & Development team and a dedicated mentor
- Hands-on experience in a professional customer service environment
- Hybrid working options (once training is completed)
- Up to 30 days’ annual holiday plus bank holidays
- Two additional paid volunteering days each year?
- Flexible benefits scheme, including family friendly benefits and access to a discount portal? 4 x salary life assurance
- Up to 10% pension contribution
Upon successful completion of the apprenticeship qualification, your salary will increase to the standard rate for this role, which is currently £25,800 per annum. Please note that this rate may be subject to an increase by the time you complete your apprenticeship.
Are You Eligible? Read This First!
Before applying, check if you meet the apprenticeship funding requirements:
You’ve lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you’ll need to show proof).
You don’t already have a qualification at the same level or higher in this subject.
You’ll be 18 or older when the apprenticeship starts.
If that sounds like you, this could be the perfect opportunity to start your career with full support and training!
Ready to Apply?If you’re passionate about delivering great customer service and want to build a rewarding career in social housing, we’d love to hear from you!
Click \’Apply Now\’ and take your first step towards an exciting future!
We encourage you to read our helpful information about the candidate journey and experience. In this pack, you\’ll hear from a current apprentice about their experience so far, gain insights into a typical day in the role, and learn what to expect at each stage of the process. This will help you feel confident and prepared as you take the next step in your apprenticeship journey!
What Happens Next?
Closing date: 23 February 2025
If you meet the eligibility criteria, you’ll be invited to a virtual interview between 14 February and 28 February.
Successful candidates will then be invited to our Assessment Day on 6 March at our Contact Centre in Pitsea.
This is a great opportunity to experience the role first hand and show us your skills!
We would love for our Apprentices to join us at the beginning of April, ensuring a smooth start to their journey with us. This will give you time to complete your onboarding, setting you up for success in your new role!
This is an exciting opportunity to kickstart your career in our Contact Centre and make a real difference for our residents!
Apprentice Customer Service Advisor employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Understanding typical inquiries and issues that residents might have will help you respond confidently during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to convey information clearly and effectively is crucial. Consider role-playing with a friend or family member.
✨Tip Number 3
Research our organization and the services we provide. Knowing about our mission and values will not only impress us but also help you understand how you can contribute positively to our team.
✨Tip Number 4
Be prepared to discuss your willingness to learn and adapt. Highlighting your enthusiasm for personal development and teamwork will show us that you're a great fit for our apprenticeship program.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Apprentice Customer Service Advisor position. Understand the key responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasize your customer service skills, communication abilities, and any experience working in a team. Mention your willingness to learn and develop new skills, as this is crucial for an apprenticeship.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role. Explain why you want to pursue a career in customer service and how you can contribute positively to the team and the residents.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for helping others during the interview. Share any previous experiences, even if they are informal, where you provided assistance or resolved issues for friends or family.
✨Demonstrate Communication Skills
Since this role involves answering queries via phone, email, and web chat, practice clear and concise communication. You might be asked to role-play a customer interaction, so be ready to showcase your ability to listen and respond effectively.
✨Highlight Your Willingness to Learn
Emphasize your eagerness to develop new skills and grow within the company. Discuss how you approach learning and adapting to new situations, as this is crucial in a fast-paced contact centre environment.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the apprenticeship and the team you'll be working with. This shows your interest in the position and helps you understand what to expect, making you a more informed candidate.
